Embrace | Pet Insurance Review

I have been a great fan of embrace. The staff are lively, the claim process easy and transparent and I like the 80% of billed services rather than a specified coverage amount. However my experience with recent claims have been that they have been processed and reimbursed much slower than in the past. The most recent conversation I had with the staff indicated that this was because they were very busy and were training new staff but I think they should be held to a standard of a quicker response time

For many years I avoided getting pet insurance. I recently rescued a Miniature Pincher and she is so delicate in the legs I thought that it would be wise to get insurance. All my dogs prior to her have been Jack Russell Terriers which are virtually indestructible, but my min pin is a very little, delicate girl. Embrace has made things very easy and efficient. They are also very responsive to question and they send tips that are useful and not just annoying. I would recommend them to my friends.

NO questions asked during reimbursement. The only thing I would recommend is to speed up the process. It would be very helpful to customers that had to pay up front cost. Besides that everything is great about the claim process. Easy to fill out and very helpful customer service. Good thing is I called again to speed up the process they were willing to accomodate

It crushed my when my beloved Pit mix Luna tore her ligament in her right knee while running on the beach. It became worse and worse as she aged and I had to deal with the awful choice of her living her life crippled or paying for a $4000 surgery i could not afford. Lucky i had embrace insurance and was able to choose my doctor which was UC Davis Veterinarian hospital (the best). Embrace covered the claim with no problems. They really made the ordeal much more bearable. Embrace is awesome and i researched tons of dog insurance companies before choosing them. I wish my own health insurance was as good as embrace...my dog has better coverage than me for less money :(

I have had pet insurance with another company in the past and Embrace has proven to truly be an efficient and reliable company for coverage and personalized customer service, i.e, they call to check on my pets when they have been sick, when I send them a photo of my pets they acknowledge it and are very complimentary and interested in them. Their personnel are readily available, courteous, speak and understand English and processing of claims is timely and efficient. I would highly recommend this company to anyone needing pet coverage.