Embrace | Pet Insurance Review

We have had Embrace insurance for our dog for over a year, and we are very pleased. The staff is helpful when we have questions, and they make us feel like we are important. It feels as if they were a small, personal company, instead of a big corporate business like some others out there. Submitting claims is easy, and we feel better knowing that our furry family member is covered!

I didn't get my claim sent in for my Wellness Plan reimbursement within the 90-day time frame, so I shouldn't have received a check...but I was happy to find out I was reimbursed after all. It came in the mail very quickly and I was so grateful since I'm unemployed and the funds were needed. I really appreciate the "human-touch" I get from Embrace for Gracie, my Jack Russell-Chihuahua baby. Definitely worth the monthly fee.

We just started with Embrace. From the time I spoke with customer service rep through now processing our first claim they have been. I feel they really care. 5 Stars!

I am very please with the insurance. All my claims have been processed quickly with no problems,

Sophie is a lovable little Shih Tzu. While traveling to Florida she had an accident while getting off the elevator at the Drury Inn in Paducah, Ky. We were going outside for her last "necessary" trip of the evening. It seems that the people waiting at the 1st floor level were in a rush to get on the elevator and not interested in us getting off. In the confusion Sophie apparently had her rear foot stepped on and she let out a "yelp" and apparently "torqued" her back. By 1 o'clock a.m. she was having difficulty walking and could not get comfortable. I called a vet in Paducah (never got an answer) and finally called the vet in Fort Myers and left a message. He called back the next morning before 7 a.m. and told me to get her to an emergency clinic when I got to Tallahassee, FL that evening. Prior to noon I stopped at a rest stop and she could not move her rear legs. The next city was Birmingham Alabama and I decided to look for such a clinic there. It was a Sunday and I knew that the vet clinics would be closed, however I called one and the recorded message included an emergency clinic's phone To make a long story short she had back surgery that day to remove a ruptured disc. The surgeon on call was James Milton, DVM, MS (retired professor emeritus AUCVM). What a lucky break that was! We are heading back to Iowa by car, on April 2nd and plan to stop to see Dr. Milton on the morning of April 3rd (2 months to the day from surgery). We left the clinic about no