Embrace | Pet Insurance Review

I've been using Embrace for the past few years for both of my dogs. Their review of my claims has always been prompt, communicatiion at each stage of the claim process has been clear, and payment was turned around in a very reasonable 2 weeks time. I previously used VPI, but I find the service and staff at Embrace to be more responsive and the coverage options better tailored to my needs. The staff clearly cares as that comes through in all if the communication. In this particular case, one of my dogs developed optic neuritis, which required many visits to the vet for treatments. Thank you Embrace for your warm and prompt service.

We have a young brittany spaniel who occasionally gets herself into trouble and has sine anxiety issues when she is left alone and it's not part of her normal workday routine. Embrace has been so good for us, as they have covered the veterinary blips our little one has run into, and, on top of that, they have covered acupuncture to treat her anxiety issues! It has been absolutely wonderful.The only "issue" I have had with the company is that I will check my claim status online and it will say closed, and I haven't heard from them about the status of my claim. In these cases I have emailed them and they have gotten right back to me advising me that my check is in the mail, and I've always received it a few days later.

The insurance rate per year is the best out there. It may be raised after extensive and long treatment and is worth it.

We had our puppy neutered and microchipped. Our vet's office submitted the claim. We set up direct deposit for claim reimbursement. Three days later, we received an email detailing our reimbursement. On the fifth day following the procedure we were reimbursed. We called in advance of the procedure to ensure our policy would cover the procedures. The gentleman was very friendly and helpful. We are new clients of Embrace and are extremely happy.

On the Sunday before Christmas (3 weeks after a full checkup showing NOTHING wrong), our dog Finn had to be rushed to the vet with a ruptured spleen. He was bleeding out in his abdomen. He had to have an emergency spleenectomy immediately. Because we had Embrace, we could tell them to operate, without spending time trying to figure out the finances and whether we could afford this very expensive surgery. Instead, we had the best surgeons and care for our Finn with no worries. We could concentrate on taking care of his recovery and counting our blessings we still had our sweet boy with us. We came so close to losing him. Even now I still tear up thinking about it. Just the time trying to figure out how much everything cost and what we could do could have cost us his life.Of course the claim was processed very quick and the check is on the way. Thank you, thank you, thank you!