Embrace | Pet Insurance Review

Chloe had a slowly enlarging fatty mass (Lipoma) on your right side above here right front leg. The mass was successfully removed by the vet. The Vanguard Vet Clinic filed the claim for us and Embrace responded within days and settled the claim within a week. This is the third claim we have filed over the past two years and all were settled in a timely and extremely satisfying way.

My Rottweiler, Ski, will turn 11yo in May. Ski has titled in several dog sports and is often mistaken for a 2yo puppy because of his appearance and playful attitude. What I couldn't tell was that Ski was battling cancer inside, Lymphoma. We have one more round of chemotherapy, six weeks, to go. I submitted the invoices through 12/31/15 (chemo maxxed out my credit card), and received payment in less than two weeks. This has been a stressful time for all of us. Thank you, Embrace, for reducing stress and providing prompt and painless payment. Your concern and compassion for your customers, and their pets, is obvious. We DO notice!

Maxxi (2yo Maine Coon male) was rushed to emergency room (having "explored" a garbage can and swallowed two 48" shoelaces). He had emergency surgery and we didn't know how involved it would be as he was looking pretty bad. The "Embracers" at Embrace pet insurance were lovely human beings. Empathetic and positive. Just what you need at a trying time in your pet's life. Needless to say, ALL claims were honored completely as promised, and paid promptly (even better) through direct deposit! I never used pet insurance before (and regretted it then), but the financial stress lessens knowing you won't be paying out large amounts of money at an already stressful time. We almost lost him and he is now doing great! I don't know what more anyone could expect of a pet insurance company. I did a lot of research and comparison shopping before signing up (as I do), and felt I made the best choice for me.

Really appreciate the clear communication, quick turnaround of claims and adjustments, and caring emails from staff. Very glad we chose Embrace.

Embrace is prompt, courteous, and pays eligible claims efficiently. We have had insurance with Embrace for several years now and have up to this point had only Wellness reimbursement claims (which they have handled perfectly). This first illness claim was handled just as well. I am currently dealing with an absolute nightmare with my own health insurance and only wish my own health insurance coverage and customer service were as good as my dog's insurance through Embrace!