Embrace | Pet Insurance Review

Each time I submit a claim, the team gets it processed and the refund to me within days. Not only is the processing service excellent, they always send me an email to verify that I have receive my refund. These guys/gals are great! I have recommended Embrace to all my pet owning friends.

Tobee had an ear problem. Embrace covered what was left after the deductable, which by the way went down $50 because of his wellness check, so that is a bonus! It covered almost all of the 248.00 dollars. We are pleased with this company and it has great customer service.

Our puppy appeared normal when we got her. Within a few weeks, we noticed that something wasn't quite right. She was deaf and a little wobbly. No big deal, we loved her so! Then she started having seizures. Small at first then landing her in the animal hospital. Testing showed that she has a rare genetic disorder. The great news is that with a special diet from Purina and medications, she is living a happy, almost normal life. We never would have been able to discover what was wrong and fix the problem without our pet insurance.

I sent in claims and have yet to have them paid out. I have to contact them by phone because thier website doesnt give enough information about what is needed to have the claim processed. Then I get a email same thing no information it just says check the website. Which also has zero information about the claim so you have to call. Everyone i have spoken to are nice but nice doesnt give me results. They often find a reason not to pay out a claim this time it was not enough history before we had our dog insured. Its been 3 months and i yet have had a claim paid out. Even after repeated phone calls I really dont have time to keep on them. There has to be an eaisier way.

Lola was a 10 1/2 year old Yorkie and the love of my life I joined Embrace within months of getting her. Fortunately for me, Lola was an extremely healthy dog. I was advised early on not to put my money in pet insurance to put it in a separate account but I felt that if Lola ever needed a major operation I did not ever want to make a decision based on expenses. I lost her to kidney disease and accumulated a vet bill to almost $2000 in less than a week. My claim was paid less than 2 weeks later and was prolonged due to the vets office error in sending back the medical reports. The compassion that Embrace showed from the moment I contacted them about Lola was really overwhelming. I received a candle of rememberance in her name and a personal card for the staff with heart warming messages. They really felt my pain and it was extremely comforting.