Embrace | Pet Insurance Review

I have only great things to say about Embrace. My dog was diagnosed with cancer in his right front leg which required an amputation. Obviously this was a traumatic event for us all but the only part of this whole ordeal which went along seamlessly was the insurance claims process. My calls were answered professionally and compassionately. Claims were submitted and I received emails about the status of each. I received numerous updates and payment was received within 2 weeks. I could not be happier with Embrace, their customer service or their product. I would HIGHLY recommend this company as they have exceeded every one of my expectations

All my interactions with Embrace have been nothing less than excellent.

Hi, I've been happy with Embrace--I've had my two cats covered for 8 years. My experience thus far was that the first claim was accidentally rejected but then covered by them once I called. Since then everything covered within the policy has been covered at the 80% level. What I don't like is that you have to pre-pay everything, and what I REALLY don't like is that you can't call in to pay the annual premium, the only option is an auto-deduct payment system. As the cats age it gets more expensive and this is ridiculous! I hope they can fix this and also lower costs overall as more people opt for pet insurance. Also I think that dental should be covered within the basic plan--what is more basic than dental care?! I feel the same way about insurance for humans--it should cover dental without extra cost!

This is our first year with Embrace, having switched over from VPI. We could not be happier with their response time, coverage and ease with the claims process. We will be sticking with Embrace for our future pet insurance.

Great customer service. Very compassionate, thorough, and articulate. They are on top of things. Top rated pet insurance. Highly Recommend