Embrace | Pet Insurance Review

If I could give it a zero I would. Every time I turned in a claim they denied me. Said it was preexisting. But my pet’s condition was curable & was not prexziting

Easy to use portal! Thankful to have this coverage for my senior pup!

I have always been skeptical about submitting claims, but this experience has been easy and quick. The site allows you to submit claims from non listed companies and just give an explanation. I would recommend this pet insurance for first timers. Great customer service agents when calling for information.

I called because I am nervous about pet insurance. The guy said "im not going to answer all these questions for you because you will know once you file a claim". I said I am really nervous about buying and want to know what will be covered etc. before paying. He just kept asking for my method of payment and said "Listen you wont know what is actually covered until you submit a claim and its up to who is reviewing whether they deem it covered or not so lets just get you signed up so we can begin coverage today. What method of payment are we using". Like excuse me??? so you want me to just sign up and its basically just a guess at the end when I submit a claim whether its going to be covered or not. Yes, I can read what is put online but I called for a reason. I wanted to speak to a representative of the company so I could feel more secure and get more clarity. I did not call just so you can get my credit card info, I would have simply done that online. I was so set to buy embrace pet insurance too! I just wanted to feel like I understood the coverage completely so when I do file a claim in the future I am not blindsided. All the person did was read exact what was on the online portion then say "I wont know until I file a claim in the future if its actually going to be covered or not". How can anyone feel safe giving their money to an insurance company who speaks to them like that???? Oh I then asked him to transfer me to another person and instead of transferring me he just put me on hold forever. I hope he gets fired or has to deal with someone who treats him the same way when he is asked for clarity from another company.

Having a sick fur baby is already super stressful, but, knowing that I can quickly and easily file the claim with Embrace and that they will handle it quickly and correctly lets me focus on my pup and his recovery without worrying about the cost. Thank you Embrace!