Embrace | Pet Insurance Review

Gracie, our 9 year old tiny toy poodle, has had chronic eye problems. She is totally blind in her left eye and developed a cataract in her right eye. She had cataract surgery but bacteria entered the wound and caused protein development. TPA injections were administered to stop the spread of the protein. This small claim was for one of her injections but Embrace covered the bulk of her surgery and follow-up appointments. I have submitted many claims for Gracie over the years and this company is so great to work with. They are professional, kind, approachable, and really seem to care about your pet. They are like family. They are always ready to help with whatever issue there is. Every time I call, I always talk to a helpful friendly kind and professional person. I have been with this company for over 6 years and have never experienced anything but the best professional service. I wish all companies could operate as well as Embrace.

Recently filed two claims for my cat and the processing time took about five weeks. Some of it had to do with getting medical history from my vet and Embrace's receipt of my invoices. E-mail updates would come at regular intervals. Embrace is the only pet insurance company I've worked with so I have no other basis for comparison. Overall, the customer service staff was friendly and attentive through this process. I did receive two reimbursement checks promptly after following up on these claims with them. I understand that insurance claims, in general, normally take several weeks to process and am satisfied with the results. I wasn't in a hurry to receive the reimbursement. Would recommend Embrace to other animal guardians.

I had a different pet insurance last year for my new puppy. She went through the normal puppy wellness visits for shots, etc. - none of which were covered by insurance. This year I switched to Embraced, and what a difference I have a second new puppy and all vet visits have been covered for her shots as well as for a tummy upset. My now 1-year old's visits have also been covered under wellness visits. I've just signed my 15-year old shih-Tzu up for limited coverage. I'm not quite sure how that will work, but I'm willing to trust a company who remembers who I am and who my pets are.

From updating my payment information, to submitting and viewing claims processing and finally setting up direct deposit of paid claims, you guys have nailed the concept of simplicity! If only working with human healthcare insurance companies was so easy....Thank you for all you do!

I have a dog that must have eaten something bad coz he was hacking away and puking like crazy for a few days. I paid my vet upfront, but then Embrace took the history information from the vet to check that he hadn't puked in the last year, and then sent them the info they needed. My vet was super awesome and sent them the info, and I got the check from Embrace. I had to call them a few times before I got some work done to ask them if they will cover it, and they asked the vet for some info on what needed to be done and told me they would cover it. Overall, a good experience. I'll keep them on in the future as well! And my vet, they were super great too!