Embrace | Pet Insurance Review

Making a claim with this company through the app is so easy!! You can then checkup on the status at anytime of the day with 1 click! Very communicative, and fast! Love this company for my dog!

It is very hard to get a reimbursement of services. I had 2 of my frenchies insured and needing surgeries. One of the reasons they denied a claim was that my dog was not seen in a vet for over a year so therefore it is classified as a pre existing condition. We just relocated to another state and had no immediate need to bring my dog to the vet. They are house dogs, they don't leave my property. I went on BBB to see this is a big issue with Embrace. They take a long time to contact you when submitting a claim as well. Every claim submitted gives the default response of "we need to contact prior vets for complete medical history" even though this is done in the preliminary coverage process. You are better off putting that money aside every month and getting a CareCredit card instead of paying for their insurance. This is what I am forced to do... 5K in debt later. Thx Embrace!

No matter what the situation brings when it comes to my two italian greyhounds, I know Embrace is there to get us through it. All I have to worry about is the health of my dogs without the financial burden associated with treatment and vet bills. In all the italian greyhound facebook groups I belong to (I think 11), I always recommend people buying new puppies make a smart choice and get Embrace Pet Insurance.

They have always been helpful, considerate and explain everything to where we can understand, gives advise for us to be able to make mindful decisions in the care of our pets. Puts us and our pets first & always follow up with an email. Even though they are expensive they are worth your pet having people that don't just treat you as a number but treat you and your pets with the out most importance.

I called to address a claim that was determined to be a duplicate. I knew this call may take awhile. However, as soon as i explained my reasons to Joey, he quickly assesed the issue, confirmed with the claim people what he believes is what happened and came back to me and just said it was thier fault and he will fix it and have the claim approved and reimbursed. My call took less than 5 minutes - now thats customer service. I did not have to stay on a long hold or defend my reasons...Thank you Joey!