Embrace | Pet Insurance Review

I recently purchased a policy for two cats and a dog. One cat had been insured by Embrace for several years, but I added in the other two pets to avoid any surprises in the future. The person that sold me the policy told me the dog needed to get an exam within 10 days by the vet in order to avoid a six month moratorium on any orthopedic issues. I took my dog to the vet and told him I needed the health report for insurance. That’s what the insurance broker had told me. I called Embrace’s customer service to ask them what I was supposed to do with the Health report now that I got it, and that person said there was an actual orthopedic report form that had to be completed by the vet? The person that sold me the policy did not tell me that. The customer service rep said that theywere emailing me out a form that I could give my vet. Hours later, I searched my inbox and there’s nothing there? Not sure this is such a great company to deal with?

I have had a great experience understanding my coverage and getting claims approved in a timely manner. Their team has been great at answering my questions and helping me select a policy that fits my needs. Highly recommend Embrace to all of my friends and family!

I should have written a review long ago but this insurance and their customer service is outstanding! Thank you for having my Frenchies back no matter what and that incredible speed with reviewing claims and reimbursement. My dog is in treatment since last year April and I know that I can count on you with every single treatment!

Embrace has been amazing during a recent health scare with our cat. The claims process was simple and quick-- two things that were desperately needed during a time of stress and chaos!

Easy to submit claims and staffs is very helpful and knowledgeable