Embrace | Pet Insurance Review

We have covered our pets with Embrace Pet Insurance for years. They are absolutely wonderful to deal with, make submitting claims very easy and reimbursement is prompt! They remind me of Amica in terms of their customer service!

It was VERY easy to prepare and submit a claim...I was impressed.

So far this Embrace has been very easy to work with. Submitting claims through their app is extremely easy and their response time very quick. I highly recommend this company.

While the claim submission process was pretty easy and communication was clear, I was extremely disappointed to learn that one of our claims was denied because they deemed a symptom that can occur in subsequent illnesses/episodes to be a pre-existing condition. So because our puppy had diarrhea when he first came to us (like most new puppies do), any illness with diarrhea as a presenting symptom is now being denied as pre-existing. Convenient way of getting out of paying for claims.

I have been a client of Embrace for a number of years now, I have always had the best of experiences when having to work with them during difficult and emotional times. Just like human health insurance, you don't contact them just to say "Hi!," you contact them when there are issues. The agents and staff at Embrace are some of the nicest people that I have had the pleasure of doing business with. They are empathetic, quick to respond, and very helpful. The prices are reasonable too. Like many insurance companies, I'm sure they get a bad rap as Insurance companies are easy to attack, especially if one doesn't understand the foundations of risk and cost avoidance that underly the reasons and cost of having insurance. Embrace has been very easy to work with on those times that we needed help with the expensive costs that come with keeping our little furry friends healthy. Embrace agents are also very empathetic, especially when the health news is dire, and this isn't fake caring, they really care. I highly recommend Embrace to anyone with a pet, who wants to make sure they can afford to move forward with those hard medical decisions that may come up during the lifetime of your pet.