1
out of 5
POSTED: | BY: Marsha Weintraub
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I submitted wellness visit on all 3 of my dogs. I was informed by the salesperson I could use the wellness immediately. I had my vet's office send all history and they requested as well. My vet's office has shown proof of them sending the information. I have uploaded information and after more than a month they have finally paid for 2 of my dogs. The other is still on hold for lack of records which have been submitted more than once. When you speak to a person you get the same song and dance. once we receive the records it will take 2-3 weeks to review. Or we have everything I see the records have not been reviewed yet. Then a few days an email saying they have no records. However, they are on the ball to take your money.
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