Embrace | Pet Insurance Review

If you like wasting money and time, then Embrace may be for you. I have submitted 4 different claims for 4 different illnesses/incidents over the past year and they found a way to deny them each time. Not happy at all. Save your time and money by going elsewhere.

To respond to insurances response: I reached out about that because I was positive that was what I signed up for. You do not allow that in my state which sounds foolish since my other insurance was able to reimburse insurance in my state. The only reason I switched to you is because your quote made it seem like I was getting better coverage for less than my last insurance. It was not made clear that you weren’t offering the same coverage as my previous insurer. Misleading. I switched from lemonade to them. There was nothing that made it clear when signing up that they did not cover wellness visits and preventative meds when I signed up. I didn’t find out until after making a claim on a $350 wellness visit. The sign up process is deceiving and had the option to choose med coverage and exam fees, I found out after the fact this is only for meds prescribed during a sick/emergency visit and the exam fees associated with the visit. Very upset with the lack of information and clarification given.

Total scam. Was lied to about what my policy covered, claims process was horrific and they reject everything. Liars and scam artists. They will state nonsense about pre-existing conditions, the issue is I spoke to a rep about having Wellness protection and it ended up not being covered.

My experiences with You all has been nothing but Absolutely Wonderful. You're understanding of your customers/clients, difficult situations , sincerity and professionalism is unsurprised. BRAVO 🎊 👏

I called to have them review my recent claim. They stated because my cat had a pre-existing condition her yearly check-up wasn’t covered by wellness rewards. Ummm.. yes it is. The rep said she would send it to an adjuster. She never did. Terrible service.