Embrace | Pet Insurance Review

Not a bad pet insurance but not great. Every year expect a big increase in your monthly premiums. They seem to be looking to classify whatever you put in for as “ not covered.”

Our representative was very informative and professional! She was able to handle any questions we had. It gave us a sense of relief and security for our puppy. Several of our family members are secured with Embrance. We recommend them to everyone.

I have been an Embrace customer for years and every year I am disappointed by the outrageous rate increase. Also I was slightly tardy in submitting a vet bill due to unforeseen mail and email dysfunctions and they would not accept it. Such bad and inconsiderate treatment of a long time customer. I will never recommend Embrace Pet Insurance to anyone else again. They had an opportunity to do the right thing and they chose not to. It was a deliberate and uncaring decision on their part and I am beyond disappointed. I have given them thousands of dollars over 20 years and they wouldn't accept a $200 vet bill because it was late?? OUTRAGEOUS

I submitted my first claim for my 3 month old puppy and hadn't received any updates except they were waiting for more records. I didn't find out until the third attempt at getting results..that they needed records from my primary vet...for a claim that was from a secondary vet. No one called or contacted me...and I just kept waiting and calling for the claim to be processed. They said it would take a month to process first claim... Very disappointed in how long it takes to get thru to customer service, and to get things processed.

Submitting claims is so easy. Claims reviewed within a few days.