Embrace | Pet Insurance Review

My customer service experience was awesome. I got a policy for my puppy right after I got him, he’s now 10 months old and he broke his tooth. I called to clarify coverage before going through with his appointment with the dentist and customer service was knowledgeable, friendly, and fast to answer. I’ve been a vet tech for 8 years and know that pet insurance can be misunderstood. This is why it’s important to understand your coverage before you need to use it. Being able to get on the phone and quickly get an answer on my dog’s case before I approved/denied a treatment plan is so appreciated. Not always possible but when it is it’s definitely worth the time.

The person who helped me was polite and very professional. Thank you

I cannot thank you enough for the support during the recent medical crisis with my dog (August 15 - September 13), Argo. Your entire team was patient and compassionate throughout, gracefully correcting my errors, and ensuring the financial situation was not an added stressor throughout this nightmare. I’m sorry to report that we were unable to save Argo, he passed on September 13th, once we determined that fighting this disease further was not the humane thing to do. He passed in my arms, peacefully and respectfully with the medical assistance of his primary care team. He was the best boy ever. Once again, thanks for being so supportive and caring throughout. We will definitely use Embrace in the future.

Wellness plan pays fairly quickly but when I have had to file several claims trying to get diagnosis and help for very sick gastritis issues they are dragging their feet and are trying to find a reason not to reimburse the ER Vet and specialist vet testing bills. They have been sent ALL records twice from 3 vet offices and still won't contact me or take care of the claims. Still waiting on a final decision.

Staff was very helpful and considerate,answered all my questions and concerns. Would recommend this company to anyone who has a pet. Completely satisfied.