ASPCA | Pet Insurance Review

Claim time turn over has gotten ridiculous.. what used to take one to two days is now on three and a half weeks.. I just can't pay my bill when I get to it because "things have changed"!!

I adopted my fur-baby Neville from the ASPCA truck which was parked in front of Petco in NYC. He has been the joy of my life, more loving and affectionate than any pet I''ve ever had, and I assumed it was due to the loving care that the ASPCA gave him. I decided to buy their Pet Insurance, to thank them for The Wonder That Is Neville. It was a smart move, because one day after Neville's One Year Birthday, I found him hiding and acting out in pain from a hip fracture. He had to have surgery by an orthopedic surgeon at a special emergency facility, and the cost was staggering ! I was afraid to start the process of a Claim, fearing it would be very complicated. I called their customer service line, and spoke to a very kind and patient agent, who answered all my questions. She made it very easy for me, and off my Claim went. I am very pleased with the way I was kept informed. They sent me 3 E-Mails.....one to let me know my Claim was received, one to let me know the Process was underway, and a third to apologize for the process taking a little longer, due to the CoronaVirus. A few days after that, I was notified of the Resolution.....I am being awarded the FULL maximum amount that my plan provides....$5,000 ! I called Customer Service again, to ask if the payment could be deposited automatically into my checking account, and the young lady, just as sweet and kind as the last one, set it up to do just that. I couldn't be more pleased. Thank you, ASPCA

TRASH!!!! ASPCA is separate from Crumb and Forrester (the real owners of this pet insurance company). I enrolled before experiencing any issues with my pet. Lucky thing because I am having the HARDEST time getting in contact with ANYONE there! What if I had an emergency? For anyone who does not want to waste their time or monies, DO NOT USE THIS PET INSURANCE COMPANY! And if you choose to use it, good luck (you are going to need it)! **Update** I finally received a call from them on 15 Jul 2020. Representative apologized stating they were extremely busy.

My wonderful girl has had quite a few expensive medical emergencies. We would have been lost without the insurance, I have found those I have spoken to to be helpful and supportive. The claim procedure is clear and simple.

We have been very pleased with our relationship. Excellent customer service.