4
out of 5
POSTED: | BY: SYLLINA
Rates/coverage better than others
I shopped around and ASPCA had the best rates for the coverages offered. I enrolled on a Friday and didn't get my "welcome" email until several days later, even tho my credit card was charged right away. So I couldn't setup my online account to access my policy documents. (Not a good first impression). I ended up calling calling Monday and customer svc sent me an email to activate my online account. I must say the rep was awesome and prompt! I finally received my "welcome" email on Wednesday lol, but by then I'd already resolved the issue.
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