ASPCA | Pet Insurance Review

4.5

out of 5

Number of reviews 12,065

ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Jackie Arellano

Have had the insurance for a few months…

Have had the insurance for a few months very happy with the customer service but not very happy with the turnover time for claims I understand there is a backlog but when you put in 3 claims and you still haven't received payment back for one not too happy about that. Have had pet insurance previously and was reimbursed Max 2 weeks. Unable to proceed with another test because I'm still have about $1500 out there floating around. Otherwise the customer service people are very nice
5

out of 5

POSTED: | BY: B. MacKenney

Grateful for ASPCA

I've had so many pets in my lifetime, but never opted for pet insurance. Last year, after a few years without a pet, we got a pure-breed and I decided to get him insurance "just in case...". I looked into various companies, and asked our veterinarian for recommendations - they lead me to ASPCA. I signed our boy up assuming we'd rarely, if ever, need it; but my goodness I am so glad we did, and all the more glad we went with ASPCA. Although the processing time has been slow, yes, they have accurately honored all the claims I have submitted which has provided great relief. I had called customer service regarding my first claim, and the gentleman that took my call was SO nice and helpful - I truly appreciated his demeanor and the insight he was able to share at that time. These are unprecedented times all around, and the crisis that our little guy has endured has been harrowing; but through proper care for him coupled with efficient insurance through ASPCA, we're able to breath a bit and say "thank you."
2

out of 5

POSTED: | BY: Ann Fuller

The representative was wonderful but…

The representative was wonderful but hanging out for 2 hours for help is ridiculous.
1

out of 5

POSTED: | BY: Mary Ann McIntosh

I wrote an email to you 3 days ago and…

I wrote an email to you 3 days ago and have yet to get a response. If this is how your insurance works I'm going to cancel the policy.
5

out of 5

POSTED: | BY: Mary lufkin

Nice people to talk too

Nice people to talk too. rates are very reasonable. The down side is when you call to speak to someone it can be an hour wait. They do have where they call you back but it’s still an hour wait

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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