ASPCA | Pet Insurance Review

Poor customer service and claims process. Coverage seemed good but expensive, onboarding for new insurance all clear and easy. Unfortunately when it comes to making a claim, they are awful. It’s been over a month since I submitted my claim and nothing. On 5 occasions I have called them, each time waiting between 20 and 50 minutes before giving up on the unanswered call. Email responses take days and don’t address the issue, seem like a bot that gives a cut and paste answer that doesn’t address the issue. They also need you to submit each receipt from the vet separately. That means that when they “contact your vet for more information” which is one of their stalling tactics, they don’t request everything, they just do one receipt. Wait a month or more (still waiting so don’t know) to do something with that then presumably start on your next receipt running through the whole process. My guess is they take months to process and ignore customer requests in order to find a way out of paying out on the policy, which is more expensive than my own health insurance. I asked them what was causing the delays, if they had staff issues or something unforeseen that was causing such bad service and they didn’t bother to respond. I’m done with them. Do not recommend.

Going on day 22 still no movement on my claim . No paperwork is missing yet it's been stuck in que for weeks starting to feel like a rip off .

Great help with getting into my account.

I chose ASPCA Insurance after doing a thorough search of other pet insurance products on the market. ASPCA’s product received high marks and the coverage appears to be substantial. Signing up was easy and straight forward, but I can not attest to its use because I have not yet had a need. If the claim process is as easy as adding it, then I will tout ASPCA pet insurance to all my friends who own pets.

Easy claims process and quick turn around time