ASPCA | Pet Insurance Review

Today I cancelled my complete coverage plan for my cat due to the difficulty in getting my claim paid. After two plus weeks after submitting, I received an email apologizing for the delay "call volume higher than usual...", then another email, "more information is needed ..." this in regard to a prior vet visit for specific dates that did not actually include any visit to that vet. I followed up explaining that the dates did not include this visit (no wonder the prior vet did not reply), but ASPCA Insurance denied my very recent claim even though my current vet provided requested information. It's as though I hadn't said a thing, they completely ignored my contention that they had asked for dates of service to a former vet when that vet did not treat my cat during these dates. Why did I bother to explain! I am requesting ASPCA Insurance revisit this claim and acknowledge their mistake. It is easier to get my own health care needs reimbursed, than it is for my cat! Very disappointing outcome.

Good service although took longer to process than expected.

The representative was very helpful and knowledgeable. It was a very nice experience doing business with her. Thank you.

It was fast and safe

thay treat my dogs right