ASPCA | Pet Insurance Review

I have four pets on this insurance plan. I have the accident and illness plan. So far, not a single claim for any of the 3 pets for whom I have submitted claims has received any reimbursement. Originally, the explanation was that the Vet had not heard back from the veterinarian. This was for three different veterinarians. So, the FAQs say to submit medical records. I submitted all of their medical records and then all of their regular bills so the insurance company would have the entire picture of each pet. Now, the excuse for not reimbursing a dime for any of the pets for any of their claims is "other exclusions apply". I am quite disappointed that I have spent so much money, thinking my 4 pets were covered. Our pets are a young dog, middle aged dog, and two middle aged cats. The claims have run from injured leg, skin infections, and illness. Nothing has been covered. One of our dogs just had surgery for an injury. I'll submit it, with no expectation of reimbursement, like the other claims we've submitted. I am currently on the search for a real insurance company. I am so disappointed that the SPCA would be affiliated with such a company.

ASPCA Pet Insurance responded quickly and efficiently to my claim, as it always has in the past. The coverage is excellent and so is the customer service.

honest, clear and seems like claims will be received and processed efficiently

good and cheap coverage

I will only give them a "1 STAR" I have NOT had A GOOD EXERIENCE with ASPCA on my Claim reimbursement and their app is not user friendly to type anything regarding your claim. This is very frustrating even after I emailed them invoices, they are requiring much more stuff that does not make sense. I feel they are just trying to buy time to deny my claim. I will cancel and look elsewhere for insurance for my furbaby Ms. Felix.