ASPCA | Pet Insurance Review

My claim has sat in limbo for 30 days and not until I called did they tell me that I needed to send more things in. My vet sent all records in 10 days ago and it was not until I called that it was attached to my account. Then I was also informed verbally (nothing written on the account or requested from my vet) that additional pictures of the invoice were needed. I am a vet and recommend this insurance all the time, feeling very frustrated by the lack of communication and time this is taking. I will be thinking twice about recommending this again. UPDATE: They have now declined to cover one of my claims due to lack of information. This has now been 3 times sitting on hold and dealing with customer service for 30 minutes and being told I am all set, yet days later after I look into it realizing I am not all set. I don't understand the lack of communication in all departments and will absolutely no longer be suggesting this insurance.

I wouldn’t of even given them a one after what they did to me🤬 my policy started sept 30th I had to wait 14 days after! I took my dog to the vet on October 25th they asked me what was going on I was honest and said he was drinking a lot of water in September he was physically diagnosed October 25th for diabetes they claim that he has had a pre existing condition because I said he was drinking a lot of water I’m so upset I’m out 1200 dollars because I made a statement sucks to be honest don’t use them please don’t

There are occasions when there is a protracted time to process claims.

Prompt reply

Easy to understand variances in different levels of insurance coverages.