ASPCA | Pet Insurance Review

Very confusing coverage. Had Complete coverage and Preventive Care Basics for two cats. Took both to vet for annual wellness visit, which is reimbursed under the Preventive Care Basics plan. One cat had a tender knee when vet touched him, asked us if he had been acting differently. Nothing outstanding but we had noticed he walked down stairs and played differently as if protecting his left back leg. As a result of that visit, we were denied reimbursement because the Vet found an issue during his annual preventative visit. ASPCA or underwriter stated because the vet found an issue the appointment changed from annual visit to Complete coverage and deductible applies, regardless of the fact the receipt proves his appointment was an annual wellness visit. There are too many pet insurance companies to fight about claims with one. I pay around $80.00 a month for both cats. The office visit was $70.00. We should have been reimbursed $50.00 for office visit but was denied.

I was looking for a company that fit my budget. This worked best

Without this insurance I may not have been able to afford the help my pet needed.

Absolutely terrible, make you file a claim to get reimbursed so everything comes out of pocket initially but then they make it very difficult to reimburse you, even for the most basic of services, they wanted medical records for our pup when he wasn’t even born yet. These guys suck.

Haven't used anything yet so on reputation I'll go with a 4 *