ASPCA | Pet Insurance Review

I have been a subscriber to ASPCA insurance for almost four years now, after I retired from the federal government and my shih tzu dogs were getting older. I wanted to make sure that I would be able to cover any catastrophic problem without having to think about where I would get the funds to pay for any expensive procedures. All went well until this year when both dogs were diagnosed with chronic illnesses. For the first time I had to file some claims and the service was not only prompt and efficient but I also received calls asking about how my pups were doing and whether I had any further concerns or questions. This kind of compassion and concern is something that I have never encountered before from any insurance company and it certainly makes me feel good about being a client of ASPCA pet insurance. My dogs are quite precious to me and to have such quality service is worth more than I can say. Kudos to ASPCA Pet Insurance for maintaining such a high standard from their employees.

I have had Petshealth Care Plan for my cats from almost the first day it was available. I have been very satisfied with the customer service, the prompt and fair payment of claims, and the concern of the representatives.I especially appreciate being able to speak to a human when I have a question, and a very pleasant one at that! I have recently had a very serious incident with one of my cats, and received a phone call to see how he was doing. My insurance company never called me! Even though there is more competition today, I have no reason to consider another carrier.

I called to get the forms which were mailed out promptly. I submitted it and they validated the information and sent payment promptly. Most impressively whenever I spoke with a representative they always asked and showed concern for the health of my pet. It was as if the considered Casey a member of their family as well as mine.

Very simple to submit claim. Quick response. Did not pay 80% as expected because the "reasonable and customary" prices are higher here in California.

I recently filed two claims under my ASPCA pet insurance, one for each of my dogs, Schultz and Honey. ASPCA claim forms are very easy to complete; the questions are very straightforward. It takes less than 30 minutes to print out the forms, answer the questions, attach the vet's invoice and get the package in the mail. ASPCA sent regular email updates on the process, especially when there was a delay in getting additional information regarding Schultz's illness from the vet. ASPCA kept me updated on their attempts to contact the vet and notified me immediately when all the information had been received and the claim processed. They notified me the same day that the reimbursement check was on its way. I have had insurance on both dogs for many years and ASPCA always fulfills its obligations under our contract.