3
out of 5
POSTED: | BY: Maureen
Reimbursement rates are not great and slow processing times
I find that the allowable limits are consistently less (sometimes as little as 25%) than what my vets actually charge. We have had vets in both the east and west coasts and had this discrepancy with both. I also am in disagreement that lifelong issues have a cap. My dog has severe allergies and requires a specialist and several thousand dollars per year in meds but my claims are denied. Processing claims has also gotten very slow over the years. When I first joined, I would receive a check within a few days. Currently I wait up to a month.
Read more on Trustpilot