ASPCA | Pet Insurance Review

All experiences have been very positive. The ease of filing online and then having direct deposit is wonderful!

These people made it so easy in our time of stress and need to file claims. Not a time went by where I was talking on the phone or email to a rep and they didn't ask how my pup was and if she was feeling better. Very quick turn around on claims and wonderful customer service. Would recommend to everyone.

I could not say enough for the ASPCA policy I have. I searched out several before purchasing this one. My veterinarian and soon to be veterinarian son (: both recommended this one. It has been easy to purchase and manage and understand. Unfortunately, my Golden Retriever was diagnosed with lymphoma in November - fortunately, he is in remission with his chemotherapy protocol and had done well with his treatment. We expect that he will continue to do well for some time thanks to his treatment. I am very thankful for this policy that was extraordinarily helpful in managing the challenging financial challenges of his treatment. The claims were easy to submit, I do them weekly via fax. I receive notification of their receipt weekly via email and payment is easy to understand, fair and prompt. It makes a huge different in this whole process. In addition? Every now and then I get a message from ASPCA insurance reps asking how we are doing. That never happens with my Blue Cross Blue Shield reps! They are the nicest, kindest, smartest claims reps I have encountered (and I am a psychologist who works with claims - I KNOW!) I am just as grateful for their interactions in making this an easy and warm process as I am for the insurance. I am happy to refer them - and do so often! Many thanks!

We've had insurance for both dogs, and had no need to use until recently when Maddie developed two serious issues. The first was diagnosed as megasophagus (enlarged esophagus). Though this is considered a hereditary condition and not covered, we WERE partially reimbursed for diagnostic charges. Later, she chipped a lower canine tooth and extraction was approved. When the dentist got to work on her, he found another cracked tooth that needed to be removed. ASPCA adjusted their reimbursement to cover that second extraction. They have always paid on claims in a very timely fashion.

We have had insurance on our Anatolian for about 2-3 years now and he had a traumatic injury that has turned out really but we thank Hartville every day for their prompt response and payment which really relieves us. Service is MUCH better now that you can submit online for claims and track easily. Much needed and we are all appreciative.