ASPCA | Pet Insurance Review

Every single interaction I have had with ASPCA Pet Insurance had been convenient and fast. The turnaround for reimbursement is quick as well. They even called me to check on how my puppy was doing after she got sick. Getting through to a live person on the phone is easy and maneuvering the website is super easy as well.

I was a previous customer of ASPCA when they were utilizing the "per incident" model. I was constantly frustrated, as reimbursements were based on U&C, which as anyone who has ever worked in the medical professional will tell you, is neither reasonable nor customary. I never knew what I could expect for reimbursement. But... THINGS HAVE CHANGED! When my dog passed away at the end of 2016, I was under the old design. When I adopted my two new dogs (a bulldog and a boerboel), I decided to consider ASPCA despite my difficult experiences in the past. I was elated to find out they had moved to a completely new model. For most plans, you are given a simple annual coverage amount, and all reimbursements are based on the BILLED amount, not U&C! Now, I can happily trust that I know exactly how much I will get reimbursed. This has increased my trust in the plan tremendously. Additionally, they shortened the waiting period for preexisting conditions, and the added simplicity of the plans means most of my claims have gotten paid in 48 hours or less! All this, and my rates are about the same as they were under the old system. Suffice it to say, I have gone from being a reluctant and skeptical customer to being a delighted one. Thank you ASPCA for listening to your clients and meeting their needs. I couldn't be happier.

Our dog Teagan has heart and lung problems that require expensive monthly medications and tests. ASPCA pet insurance has covered every claim quickly and efficiently. I recommend this pet insurance to everyone I know.

I have ASPCA pet insurance for my 2 dogs. I do not know that I can give that extensive of a review but I'll say what I know. The sign up part is very easy and they even sent me a card in the mail thanking me for signing up and personally called me too. I also like the online feature where I can go to view coverage at anytime and easily file a claim there too. I've only had to file one claim before (I actually was easily able to complete it on my phone in a short time). The time it took them to process my claim was very long - months. I knew it was under the amount of my deductible and would just be applied toward it so I didn't really hassle them about it. Eventually they did process it and it went to my deductible. All in all, even though it looks like they may take a while to process things I am happy knowing that I do have something to fall back on if and when my 2 ever need it.

From the first phone call to the claims process everything has been so easy and convenient. I had no idea how to approach insurance for my puppy, after comparing other plans ASPCA was my pick and the rep that assisted me with my policy made me feel like a person not just another sale. The claims filing process is so easy and it's direct deposited to my bank. Getting some money back after expensive vet visits makes the cost of the plan worth it. We have used the preventative services for her neuter, routine visit and her flea/tick prevention.