ASPCA | Pet Insurance Review

My dog, Wolfgang, had a disc rupture in his spine last year. Days after the first vet visit and initial treatment, things rapidly deteriorated. He was now paralyzed in his rear legs and we were instructed to take him to a facility that could perform emergency IVDD surgery to release the pressure on his spine. This was my puppy-- he'd been there with me through college, my wedding, and everything in between-- and now I was faced with a decision I'd never thought I'd have to make. Do you go ahead and perform a surgery that costs far more than you can afford? Or are you going to lose your best friend tonight? We had pet insurance on him (very fortunately!) but even then, what if this doesn't pan out? What if he doesn't pull through and we're stuck with a huge bill? We'd never used our pet insurance before, so we weren't exactly sure what to expect, but we rolled the dice, not knowing that ASPCA was stacking the odds in our favor the whole time. Wolfgang's surgery was successful. The rupture was contained, and the pressure on his spine diminished. We brought him home from the hospital a day later to begin the long journey of recovering. Then came the worst part-- now we have to make a claim and find out where we stand financially. My stomach sank when we clicked the submit button-- what if they don't cover any of it? What if Wolfgang never recovers and the insurance doesn't come through too? Did we make the wrong call? Well, if you couldn't tell by the title, it turned out to be one of the most pleasant experiences of my life regarding an insurance company. ASPCA made it easy to file Wolfgang's claim, and they kept us posted on the claim status the entire time. Within about a month, we were reimbursed for almost all of the surgery. It saved us financially, and moreover, it saved Wolfgang. He is still in recovery, and there's a chance he'll never regain use of his rear legs, but he's alive, inspiring, and one happy pup!

We have had ASPCA pet insurance since my spaniels came to me in 2011. Recently, my boy Triton got into a dead, rotten rabbit and went into gastric distress. After 24 hours on IV fluids and two sets of x-rays, he was released back home and recovered in a few days to his normal happy self. Within about 4 days of filing the claim, ASPCA deposited the appropriate insurance reimbursement into my account. As always, they called to check on my dog. Their service is timely, claims are easy to file online, and their considerate staff makes me feel like a valued customer. I encourage other pet parents to maintain insurance on their pets and I highly recommend ASPCA.

My family has been a loyal member of ASPCA Pet Health Insurance for almost 10 years now and I can say it was the best decision I ever made for my bulldog. As a new dog mom you always want to ensure the best care for your new baby. After a few years and a healthy bulldog I called to see about cancelling my policy. The agent walked me through my concerns, listened to me ration if it was worth the investment etc. They were so genuine in caring for the well being of my pet in the future, I decided to not cancel. It was the best partnership decision I have ever made. Sadly just a couple years later my bully had some medical concerns and ASPCA Pet Health Insurance was with us every step of the way. They were fair in the reimbursements, followed up with any questions I had and were always available. I can honestly say I have the peace of mind of taking my bully to the vet knowing she will receive the care she needs without mommy going into bankruptcy. I believe in the company so much, we just got a new bully member to the family and we have just signed her up as well. Thank you ASPCA for being a company which backs up their promise of service and quality. As long as I have fur babies, you will have a customer in us. Best, Susy, Shelby and Eleanor

A friend recommended ASPCA insurance after her dog was diagnosed with cancer. I finally signed up for insurance after we suspected our dogs got into rat poison. We spent over $1000 at UC Davis. After that day, I promised myself I would never be without animal insurance for as long as I had a pet. Fast forward to October of last year, we observed that my dog wasn't feeling good. Just as luck would have it, his symptoms became more pronounced after hours. We took him to the emergency vet and learned that he was diabetic. He had to stay overnight for aggressive treatments and observation. That visit cost me $1,1820. Believe it or not, I had forgotten that my dog even had insurance. A month later, I remembered that my dog has insurance and I submitted the claim 11-30-2017. ASPCA reimbursed me for the amount of $954.42. The money was in my account on 12/20/17! I cannot thank ASPCA enough! I have been recommending them to everyone that I know that has pets!

Claims process was simple and reimbursement was timely. The direct deposit feature is very convenient.