ASPCA | Pet Insurance Review

I lOVE this Insurance!!! They have stood by their policies. 10 Stars! If I could give it more I would.

Service has been good. I've been with this company for years with both of my golden retrievers.

My dog became terminally ill and the insurance co. was easy to deal with. Considering what we were going through it's good to not have additional problems. She got through an incredibly difficult time, surgery, and recovery. Currently she's doing well and I renewed my subscription, the monetary reimbursement was a great help. Thank you, Djeni

I added a policy with the ASPCA and thought with their new policies that it was a good choice. That couldn't be further from the truth, and I have already cancelled after less than 24 hours. They called to "welcome" me to the ASPCA and I proceeded to ask them questions regarding pre-existing conditions. The representative told me that anything even not diagnosed would be considered pre-existing. I asked then, since I had a situation where a dog was diagnosed with hip dysplasia after being x-rayed for a knee problem, how I could know all of the issues my dogs had when that dog didn't have symptoms. Keep in mind that I was clear during the conversation that the dog I asked about had an accident only policy and wouldn't qualify for illness coverage. The rep then tells me they record these calls and they would refer back to this call AND review the medical records to determine if my dogs had pre-existing conditions. Her tone was accusatory and it certainly seemed like a threat to me. They refuse to review medical records and tell me what was considered pre-existing, and she just told me I could get a quote from the vet and submit it to see if I was covered. I told her I wouldn't even have anything to submit when my two dogs covered by illness and hereditary conditions didn't have issues. They indicate these calls are recorded for quality assurance when they call you or you call them. Quality is not the reason for the recording, it is to try to get out of paying in the future Which by the way makes no sense, because my dogs I was going to insure were fairly healthy. They lost out on insuring three pets that are fairly young for life. and you should be VERY careful dealing with this business. Don't let the nice reps fool you, this lady was sickeningly nice before her threat during the call.

Our great friend and pet is very grateful that we purchased health insurance for her. Besides the typical immunizations, she has had several other ailments that were challenging to get a diagnosis for so that she could get the right treatment(s). Because of her having health insurance we were able to get the proper testing necessary to get the correct diagnosis for each of her various issues, without it, the costs to us would have been substantial. But, because of her insurance she has been with us for over 11 years, without the insurance to cover the costs we doubt she would still be with us and giving us unconditional love each and every day.