5
out of 5
POSTED: | BY: Clarissa
Great Service
No complaints. Great insurance for my little accident prone pup.
4.5
out of 5
Number of reviews 12,092
ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice.
Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Tania
Impressed with the Level of Customer Service
I signed up for pet insurance in November 2017. Before I decided to purchase my ASPCA policy, I did a lot of research on plans. What sold me on the insurance were two things- the benefits offered and the outstanding level of customer service. In speaking to the lady who signed me up, it was very apparent that she knew her product, was very helpful and kind on the phone and was great to talk to - I could tell that she really liked her job and enjoyed helping prospective customers select the best option for their pets. I work for a software company and always notice when customer service goes above/beyond - sadly, I can count the number of times on one hand when I had a really positive experience, and that tells me that many companies out there are still getting the customer service thing wrong.
I received a "just checking in" call from Tom yesterday asking me how my pet was doing, if I had any questions about anything, and how the process went for my first claim. It just solidified the good experience I had when I signed up, and made me feel like ASPCA actually cares about my pet and me. This is a case study of how to do it right for other companies who don't know the true meaning and importance of customer service.
5
out of 5
POSTED: | BY: Kenedy Fernandes
I just add another pet whit aspca I’m…
I just add another pet whit aspca I’m trust thanks aspca
5
out of 5
POSTED: | BY: Jacqueline Benabe
ASPCA has been a lifesaver
ASPCA has been a lifesaver. Every single time I call with a question everyone is so sweet and helpful. Not once have I had a bad experience.
5
out of 5
POSTED: | BY: Elizabeth P Mills
ASPCA Pet insurance is a good deal.
ASPCA Pet insurance is well priced and very responsive to inquiries and changes.
Monthly Cost
Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.
Coverage
The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%
Payout Limits
Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option.
No lifetime limits.
Deductible
$100, $250 or $500 annually.
Age Limits
No upper age limits. Pets must be at least 8 weeks old to enroll.
Waiting Period
There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.
Exclusions
Pre-existing conditions, cosmetic procedures and breeding costs are not covered.
ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment.
If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee.
Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents.
Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice. Preventive Care is available at an additional cost.