ASPCA | Pet Insurance Review

The staff has always been helpful on the phone and setting up my new kitten account went smoothly.

I love the company you guys have made it’s starving animals all over the states and it’s to get them healthy enough to be adopted. I have an aunt Mary who donated to these companies all the time she’s a hall I love her too she will do whatever for the community humans or animals. I see those animals on television all the time wondering who would abuse an animal hoping to see them well again because we all need them.

Timely review and processing of our pet claims. Additionally, over the years when had we lost our beloved Griffin & Dax, ASPCA provided support with cremation services as well as heartfelt condolences thru sympathy cards. Meant a lot. ❤️🐾

Most of the time, I'm happy. But... the website is clunky and makes filing claims more trouble than it needs to be. Second, they sometimes ask for more information on a claim, saying the required information is not present on the invoice submitted. When, in fact, it is. I don't know if humans or computers are missing the details, but I submit invoices in the exact same format from the same provider and they just sometimes can't find what they need. (P.S. They will not tell you exactly what they need. It's a guessing game.) When you contact them using the contact method they provide, you get no response. Wait another 10+ days and they will automatically deny your claim, meaning you get to start over. (It is also a guessing game when they deny a claim, as they just tell you to read your policy.) So, their website is sorely in need of modernization and their customer service is... well, it's piss-poor. Piss. Poor.

Easy to use, claims are quick so long as proper invoice and records are provided and the treatment is covered in your plan. Really helpful in emergency cases