5
out of 5
POSTED: | BY: Emily
Excellent Coverage and Wonderful Customer Service
I started using ASPCA insurance for my Great Dane (Medusa) through my previous employer two years ago. Even after I left that company, I decided to continue using this insurance because of how wonderful they were. I have submitted claims for everything you can imagine: wellness visits, emergency visits, surgery, prescriptions, etc. I have always received quick reimbursement and great customer service.
Almost two months ago, Medusa was diagnosed with lymphoma (a terminal diagnosis for dogs). This insurance is the only reason my dog is still around. Without having this coverage, I would have never been able to afford the chemotherapy that will extend her life and keep her as happy and healthy as possible until the end. Two or three weeks into Medusa's treatment I received a voicemail from the ASPCA asking about her. I was hesitant to call back, wondering if this was going to be a call where they tell me they can no longer provide the support we needed to continue treatment. I was absolutely amazed when I called back to find out that they really just wanted to check on her health and give me their sympathy. It was by far one of the best customer service experiences I have ever had.
I have recommended this insurance to so many of my friends, and I encourage others to look into it as well. They have a variety of plans that are affordable and the coverage really is worth it.