5
out of 5
POSTED: | BY: Connie
Follow up phone call by Customer Service Repr for status of Snickers 2 claims for UTI.
The Customer Service Representative was very concerned with Snickers' well being. I was able to explain my opinion, shared by several vets that has seen Snickers, as to the underlying cause of her UTI and what we were doing to manage it until she is old enough to consider any surgical options. During our conversation, I was also able to provide her with additional information they may need to consider a subsequent claim for her spay and hernia repair which was done by a vet I haven't used before and the majority of the expenses were being covered by the rescue group under the name the rescue group had for her.