AKC | Pet Insurance Review

We have recently added two dogs to our family, and insured them both. But as they were months apart and I was new to the world of insurance for my pets, I was very confused when we combined their policies. Michaela was very helpful with me on the phone, helped me combined the puppies policies, and was even able to recommend to me the best way to insure them. When the drafts came out of my account, I was again confused. I emailed in and Michaela again was very quick to respond, and very thorough with her explanation. I am so very thankful for her help, patience and understanding as we venture into insuring our purebred babies.

We've had AKC Pet insurance for several years. Our dog recently started having intestinal issues, so we had a series of visits to the vet. Unfortunately the source of the problem hasn't been determined, so we're still working though it. I was thankful we had insurance, and to be fair, they did cover 3 of the 5 claims. That's why I'm giving them 2 stars instead of 1. However, they are asking for more information about the remaining 2 claims. Normally this would seem reasonable, but the problems with our dog began in April of 2021, and they are requiring EVERY medical record dating back to January of 2019. All of this for two $20 claims. I don't have every medical record going back that far, and I've switched vets so I don't have access to the prior vet's records. The dog hasn't had any ongoing issues, but they're making it very difficult to satisfy their requirements.

Kat helped me decide if I needed pet insurance by explaining in detail what each add on feature covered. I explained this was my fist time have pet insurance she explained the claims submission process. After our conversation I felt confident my pet’s needs were covered. Very polite and friendly

AKC Pet Insurance makes the process to upload a claim on their website, super easy and quick!

I have been using this pet insurance on two dogs for several years. There are other companies providing pet insurance that may be cheaper or have different benefits, but I have had such great service that I would not change. Submitting claims on the website is easy, every time I have had to contact customer service, the people are helpful and kind. Even when my 1-year-old dog died unexpectedly and I had to call to cancel, the representative was amazing. I also received a sympathy card in the mail--no one takes the time to do those things anymore. I think that customer service is just as important as the price and services offered. I am sure there are other options with less services/costs, but I think I made the best choice.