4
out of 5
POSTED: | BY: Ulla Boysen - Positive Riding
Both good and at times disappointing.
Over the years I have been pretty satisfied with theh AKC pet insurance. Until I recently found out the level of insurance I started out with (the level that includes preventive care, and spaying ) was removed without my knowledge and no-one contacting me to make sure I was aware. I only realized the insurance level had been changed when I sent in a claim for annual vaccinations, and annual check up. When I spoke to person at the company they couldn't explain satisfactorily how this came about but promised that someone would call me back to explain. I am still waiting for that call. Otherwise on several occasion when my dog needed veterinary care they were reasonably prompt to reimburse me for parts of the claims I made.
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