Ark Animal Hospital

We have always had great experiences at Ark. The employees are all extremely friendly and knowledgeable. 10/10 would recommend!

posted: 03/03/2023

Very friendly staff. Appointment time was right on, very little wait time. Doctor Thies was professional, great with our dogs and patient with the million questions we had. Explained what to expect and look forward to down the road. He is our vet of choice.

posted: 03/22/2023

Ark is the best! The Dr's and staff are amazing! That's where I always go and now my mom will be all the time too with the new pup I got her.

posted: 03/28/2023

I tried to give the benefit of the doubt but I really felt discriminated against when I first came here. The Doctor is lovely though, don't get me wrong but when I first came in after making a appointment the lady in the front greeted everyone so sweetly in line but when it came my turn I mentioned I was here for my appointment and she handed me a clipboard without saying anything and left quickly and came back and was already handling the next person behind me and greeted them nicely. I didn't mind that, I assume because it was a tad busy as she was thanking another lady that came from the back to help her. But after I finished completed the forms on the clipboard I waited in line again and when it became my turn she held up her hand at me to tell me to hold on and came back to me only to help the other people that suddenly came into the door. I was waiting there for a good long while; while the two were just chatting nicely to everyone else and I felt bad that I wasn't really being acknowledged so I left the clipboard at the front desk and sat back down. When it came time to pick my pet up from surgery I again was not greeted or even really smiled at, but the person after me was. I really felt like I didn't belong at this vet. After waiting there in line while everyone else was being talked to nicely I ended up sitting down, It was about 35 minutes when she said "oh" and told someone that I was here to discharge my pet. I felt like I was forgotten. Another lady came out holding my pet in the crate and talked to me nicely at least. And I was thankful my pet did well in surgery. There was an issue with the printer at the time and the same lady asked if it could be sent via email since I had asked if I could have a printed receipt for my insurance. However the people before me all had printed papers from the front printer so I found that a bit odd. While she was explaining the printer thing the other lady popped in and happily said she could print me the copy in the back. There was a optional charge to pay to get lab results and I really wanted to make sure my pet was okay. I was told a estimated week I would get results back. I waited 8 days to finally get the courage to call and ask if they happened to get them in because I really REALLY didn't feel too welcomed there. A lady told me that the Doctor would call me back shortly with the results, I waited 6 hours right at 5pm-ish since I know they closed at 5:30. I called back again to check they haven't forgotten about me only to find out the Doctor had already left for the day. As someone who was grieving with worry with their pet, I really wished they were a little bit more kinder to me. I really felt like I shouldn't have gone to this vet because of my pet insurance and I regret it wholeheartedly. I'm sorry but can't come here anymore, I know I am not welcomed here. Edit: 1/20/2023 (from 1 to 3 stars) I received a call today from one of their Doctors (not the one that worked on my cat) they kindly apologized after reading my review/experience. Thank you, I greatly appreciate it.

posted: 01/20/2023

A big thank you to DR James and he's staff for taking good care of my beautiful girl Misty, she was soo comfortable with them amd she trusted them like I did, when it came down to putting my girl down they where very caring, I was short on on money to get my Misty cremated l, idk who it was that paid for my beautiful girl Misty cremated who ever it was thank y I u soo much!! I will bring my kauhla to them also!!

posted: 03/14/2023