Banfield Pet Hospital

Service I received in 4/2023 OK. Agreed to the Wellness Plan and told I could cancel any time. Have been attempting to cancel for 2 months; separate phone number/online process. NO luck as I have not gotten any response to emails nor does anyone answer the phone. Went in person to the Store to cancel in person today and was told they can't do it, I have to call the number. They said it would probably be easiest to block the payments thru my financial institution... which they did in 7 minutes over the phone !!! It feels "greedy" to me so I won't return for any future services.

posted: 09/08/2023

I was new to this Banfield but they treated me really well. They took my GSD back after I dropped him off but they were quick to come back out and tell me that he was really crying and stressing out in this new place without me. They quickly just took care of his appointment right then with me in the room so that I didn't have to reschedule! So nice!

posted: 05/03/2023

My dog has Banfield Wellness for many years. He is 15 years old, so I pay for over $1000/ a year to Banfield. However, when my dog is sick, I called for 4 different locations and 6 times ( two times of Everett locations) to get him an appointment. It’s frustrating that they are all full like other comments. I called back to Everett to check if they can help me reschedule his next day dental appointment to exam, but they asked me to call urgent care or emergency, and refused to reschedule, even my dog is sick and can’t do dental next day. I need to think about what is Banfield Wellness. It’s really like it describes that we can walk in when my dog is sick? Or I just pay for his comprehensive exam and dental check appointments. When he is sick, we need to call for other emergency vet for help? So, what’s the Banfield wellness for?

posted: 05/23/2023

If I could give this place -0 that’s what I would do. They made my friend suffer and watch her dog die and suffer in pain and refused to help the animal. Please do not take your animal here if you need euthanize they told your animal to be humane. In this case we weren’t trying to put the animal down just to kill the animal we were trying to be humane and they told us they were not going to help us they let the animals suffer, which causes pain and suffering. My friend will now never on an animal again, because of what she had to go through this place is horrible. Do not bring your animals here thank you.

posted: 06/28/2023

This company is a mockery for customers, I paid a membership for a year, 2 tooth cleanings included, they only did 1, I took my pet to do x-rays for an emergency and despite being included they did not do the x-rays, 2 times they lowered the monthly payment at the clinic and they continued to debit more money than agreed. It's a scam! I asked for a refund for the dental cleaning and all the undue extra charges and they said that they did not return money! I DON'T RECOMMEND THESE PEOPLE, they are SCAMMERS! Don't go to this place.

posted: 06/30/2023