Stephens City Animal Hospital

Very disappointed in the lack of empathy the veterinarian showed on the phone. She refused to look at my dog for a follow up of the original visit where they misdiagnosed the dogs condition on the previous visit. This even after we told them it was a re-occurring problem. The dog's ear is extremely swollen and the dog is suffering and in extreme misery.

posted: 07/13/2023

Dr. Mandel and staff are caring, knowledgeable and if you have to wait for your appointment, it is because they are helping another person's pet. Be kind, patient, as I am sure you would want them to give your pet the attention it needs. For me, I believe Dr. Mandel's care was key in my loving dog being able to live to 17! Thanks Dr. Mandel and staff for your excellent care.

posted: 04/03/2022

I’ve used Stephens City Animal Hospital for 16 years with over 12 pets. Dr. Mandel and his staff are very caring and passionate of taking fabulous care of your pets. The grooming service there is magnificent as well!

posted: 08/24/2022

I just wanted to take a moment and leave this review thanking Dr. Mandel and his staff, especially Jessica I believe her name was, who helped talk me through the unfortunate experience of having to have my hedgehog euthanized today. (She actually used to breed hedgehogs for 8 years and so it was nice having someone who can relate to how hard it is to let these prickly little animals go.) I haven't had the opportunity to be a frequent customer here, but I will be now. When my hedgehog first required emergency attention a few months ago, the staff there were quick to fit an appointment in which was huge. Dr. Mandel has a caring demeanor that's difficult to find these days and he really takes the time to explain symptoms and what to expect. So that made a huge impression on me and that coupled with his knowledge for pretty much any animal is why I'll be returning with whatever pet I find in the future.

posted: 09/08/2021

Antiquated and over priced. Difficult to schedule with and charges a $15 fee per year to send faxes to Chewy to get meds unless you get them from them which again ithey over charge for. I'm at another animal hospital with a sick dog right now and they called for records before 5 and were told they would only fax them and the fax never came. My wife called who was a mile away to go get paper copies and was told they were too close to closing so not today. Be ready tomorrow. In my opinion this place needs to change or go away like the 90s when facing mattered. Absurd. The doctor himself is nice but seems a little uninterested and is probably thinking more about retiring which is fine but overall this is not a place I am going back to. And this is no b.s. review. They are insane to think there aren't other options.

posted: 11/29/2022