Virginia Veterinary Centers - Midlothian

We ended up not needing much care but were in a situation where we worked with the front-house staff of both the Richmond and Midlothian centers and it was one of my most cohesive medical experiences (human and animal). The Richmond center called ahead to the Midlothian center, put my dog on the call ahead list and gathered all the pertinent information. Both women who managed intake were outstanding. So helpful and courteous. The vet tech who worked with us at the Midlothian center was also so kind and helpful. I had the impression these people enjoy what they do and where they work which is very emotionally stabilizing for folks with animals in potentially life-threatening situations. Again, we were very fortunate to not need care beyond vitals check so I can't speak to the skill of the whole team. But I wouldn't hesitate to take my dog back and I would recommend both centers for anyone needing emergency pet care. Their efficiency, communication and customer service were outstanding.

posted: 09/10/2023

Amazing staff - the nurses, techs and the vet we saw were all unbelievably compassionate, professional and skillful even during an extremely busy and chaotic holiday weekend evening. We had called another location first, and when that location happened to be at capacity they were also extremely helpful in referring us here instead and making sure all our information transferred over. The wait time was definitely long, but that's to be expected on a holiday and during a time of critical staffing shortages and burnout across the veterinary medicine profession, and it was clear all the staff there were doing their best for their patients and their patients' people. We're grateful to the team for taking care of our sick kitty and helping him get back on the mend.

posted: 09/05/2023

Went to Cary street location, door was locked and we were told they were at capacity, they sent us 20min away in Midlothian. Waited an hour for vitals, and 2 hours after that before we were told that they can't give us an eta, because they only had one doctor and several critical patients. My baby was limping, they took several people that came after us, like our pet didn't matter. Left without service and a puppy in pain.

posted: 09/17/2023

Everyone was very compassionate and helpful. They saw my dog immediately after arriving and helped me feel secure about his condition. A plan of action was created and the communication about costs, treatments, etc. was very thorough and efficient. Would definitely recommend if you need urgent care for your pet. They understand that they are family members!

posted: 07/28/2023

I’m very happy with the Care. I felt for walking in for after hour care, the time we were there wasn't long. If you’re expecting to get in & out.. remember this is urgent & ER care. All Staff showed care to patients and owners. I appreciated not feeling pushed through like you didn't care about what was going on. Highly recommend!

posted: 08/05/2023