Dixie Veterinary Clinic

I've been a client for years, and today when I called in with a very pressing issue with my dog, (literally had to wait on hold for 30 minutes because the queue was so long) they said they couldn't see her for two weeks. Uhm, two weeks? When my dog NEEDS care as soon as possible? Come on... They do good work there, but their prices are very high compared to other vets. I'll be going elsewhere from now on.

posted: 05/15/2023

I LOVE Dixie Veterinary!! I just moved to the area and was nervous about finding someone I trust with all my animals. I have taken my dogs and goats to this clinic and they were amazing with them. The techs were so incredibly nice and patient and the doctors are so knowledgeable and friendly!! Thank you Dixie Vet for being so good to us!!

posted: 04/03/2023

They was great just got new puppy and got a bite from one of the bigger puppies and they got him in that day I called. Now he sleeps with his big sister.

posted: 03/30/2023

This is a negative review but I want to be as nice as possible and share my point of view. I took my cat here last year and they were good to us. This year I called ahead as I have a second cat now. I told them I needed yearly shots and nail trim for both cats. I asked what the price would be. I was told $40 for one cat and $70 for the second and the reason for the difference was that they had not seen my 2nd cat before and an exam is required. We take our cats in and then get hit with a nearly $240 bill. I told them there was a mistake on the bill, as I already got a quote and she proceeds to tell me that I was mistaken (which I'm not perfect, I know) but then the arrogance turned on and she told me that the pricing she quoted was correct (in part). Yearly shots are $40, exam is $70 but she never told that each shot was $21 (roughly) nail trims are $21 a piece. I told her but when I say, I need yearly shots and a nail trim for two cats and you say a price you can't say, oh will I didn't give you all the pricing. Then she proceeded to say that she knows what she says on the phone in repeating herself multiple times a day and if I really wanted to know the pricing I should have checked their website. Sadly I turned into a "Karen" myself which I felt bad for (and apologized to her) as that is not me, but the arrogance, the misleading on pricing was just too much for me. Plus I see I'm not the first negative review about being told one price and then getting shocked after the work is done of a much higher price. Plus I even gave her the option to prove me wrong (and I still may be) she said they record their phone calls and she would go back and listen to it. I told her I would appreciate that and a call back in 2 days and let me know what she heard (again I could be wrong). However after 2 weeks I have not received a phone call. I can only guess why. Not going here again :(

posted: 05/01/2023

I thought they were good until they hurried through paperwork with me and made added costs seem like part of the procedure rather than hundreds of extra dollars. Then lied about it, saying they made me fully aware of the costs. Then made a nurse go back and forth between me and the doctor instead of the doctor coming to talk to me about my complaints himself and refusing to face me. I could hear him through the door saying, "tell her this, tell her that." Why not just come tell me yourself? I feel bad for the nurse who was trying to convey her boss's terrible customer service responses while also trying to appease me. She was really stuck between a rock and a hard place. Overall, terrible customer service and unfair treatment. I was stupid enough to trust the person going over the paperwork with me and sign when she prompted, instead of reading the fine print. There were many added costs that she made seem like part of the original procedure cost, and never made me aware of those added costs (she did mention a couple) before hurriedly telling me to "sign here." I'll never make that mistake again. Then she lied to the doctor/nurse and said that she had absolutely gone over those costs with me. No ma'am, you did not. They ended up removing 2 small costs that weren't in the paperwork I signed, but for the others they were going to hold my dog hostage until I paid, despite the unfair service and lying. But that's proof right there that they are trying to add costs that I never agreed to. In this day and age of "Karens", we're not even allowed to have complaints for fear of being labeled. But sometimes the business is truly at fault, and this is definitely one of those times. I blame myself a little too for trusting them without reading the fine print. Again, I will never be making that mistake again. Don't trust them when they go over paperwork. Read everything yourself and make sure you fully understand every cost you're signing for. I ultimately paid for the added costs because I wanted my dog back, and they wouldn't bring him to me until I paid, and the unfair treatment was upsetting enough to me that I just wanted to get out of there. I thanked the nurse who helped me and made sure she knew that I wasn't upset with her. I will probably go back just because it's the closest vet clinic to me, and I don't really feel like establishing care elsewhere. Plus I don't think they do a bad job taking care of the animal. I think they just did a really bad job taking care of their customer.

posted: 03/30/2023