Petco Vaccination Clinic

R Brant

Update: Petco got in the prescription flea medicine and I asked someone to go pick it up for me. It was drastically more expensive than I expected, but they ended up price matching when I asked them again for the prescription so I could go elsewhere. I really appreciate the effort they took to do that. So I am changing my review to four stars instead of one because this was resolved. And because of the kindness of the local employees. I think the system needs to be changed and stilldeserves one star foe presciptions, but the people who work at the Saratoga Springs really tried to help us in the end. Original review: I have used Petco vacinations before in Florida with good success. But my experience in Saratoga Springs, Utah hasn't good at all. I asked for a flea and tick prescription (NO HEARTWORM). I was assured it would come in my email. Nope, it didn't come, and it WAS NOT even listed on the summary they emailed to me. I went back to the vet that same day to ask about it. Once again, they assured me it would be coming. Possibly would take a few days (WHAT?). She couldn't print it because their printer didn't work. I said text me a PDF. She said that is what the system will do. Still nothing. The woman at the desk said she'd find some for my dog's size, and she did sometime later, but it wouldn't be in for nearly a week, and I will be across the US that day. I just wanted to get it when my dog needed it. I suspect this is put into place so that people will buy the meds directly from Petco instead of going elsewhere (it is less money at other places), but that's understandable. But they didn't have the meds, so they should give me the prescription right at the visit. Currently, I still have no medication, and I'm am upset because we live in a community with a lot of dogs and their fleas. When I called the number for help that I was given, the person knew nothing and had no way of doing anything but checking my records, which as I already pointed out to the worker at Petco/Vetco, had no mention of the flea and tick prescription. So it's just a dog, right? Who cares if she is uncomfortable for a week or that she might bring fleas into my home. I am very disappointed and discouraged. Everything else at the visit went well, but if you need a prescription, I cannot recommed them. Vetco seriously dropped the ball. My pet did not get the prescription promised, and I can't buy their medication because I'll be out of town, and I can't even go into another Petco in Orlando when I'm there because it's not on my records. This is more than ridiculous. This has turned what would have been a positive experience into a very negative one. I have enough on my plate to deal without having to use a ton over over the counter stuff to make up for their lack. Get a better system Vetco/Petco. I am leaving this review only after trying repeatedly to get this addressed. I KNOW mistakes happen, but I have no way of fixing this without responses and no way to contact anyone who can help.

Aug 16, 2024

Sasa Dizdarevic

Jun 3, 2023