Mountain View Animal Clinic

I brought my dog in because she needed a refill on her heartworm meds. We are traveling and will be on the road for the next year. I told the tech this and the reason for our visit. We then told them we were going to send the prescription to chewy pharmacy. They said that was fine and never said anything else. Well fast forward, I ordered the heartworm meds from chewy and the vet came up in their system as a vet office. I chose them and chewy sent it to them for approval. No calls from the clinic, nothing. Five days pass, I get a call from Chewy they said they never heard from the vet. I called the vet they told me they only do paper scripts. I said well I'm in a completely different state, can you email, fax or mail me a prescription? They said no because of scams?! I'm like you saw my dog and did the heartworm test. I called chewy back and told them, they said if the vet could call them and just say it was approved they could fill it. The vet said no. I was shocked because this was going on almost 2-3 weeks. Eventually the vet told me they have a solution, buy the heartworm meds through them, money grab or the better solution take my dog back to another vet and have them call Mountain View so they can say the test was negative. So I have to pay twice for a vet visit when you could have just called Chewy the first time weeks ago? About my actual appointment, the vet came in spent maybe 5 minutes with my dog. She spoke to me like I was a child when I was telling her about the supplements I had my dog on, like I have had her for 6 years, animals my whole life and we have been to plenty of vets before you, all have never spoke to me the way she did, so rude and didn't even complete the visit because I still had questions and she didn't fully examine my dog. I had to tell the tech that there were still somethings I wanted looked at since I'm here paying for your time. Also my dog has had a broken tooth since she was a puppy, before I adopted her, and the vet kept telling me about how she needs a cap and how they would refer her out. I have been to at least 5 other vets since owning her and I have never ever been told that. After I had to take my other dog to the vet for other reasons and told them about the situation at this so called vet clinic and they said oh yeah that is a money grab because they get more from you buying meds from them.

posted: 07/24/2023

I was nervous for my dog to have surgery and Mountain View Animal Clinic eased my nerves from the very start. Their staff is kind and patient and thorough. They are gentle and friendly. I felt much better after our pre-op appointment. The Vet took his time with us and explained everything and answered all of our questions and I didn’t feel rushed at all. They have taken great care of our dog and we will definitely be bringing her there from now on. Thank you Mountain View.

posted: 05/06/2023

Must recommend, we got scheduled quickly as I needed follow-up after ER for my kitty cat. All staff including the veterinarian is amazing, very friendly and helpful. Before anything the veterinarian explained me everything even without me asking any questions. The technician was very nice and even my cat was being mean, she was patient and kind. Happy to sign my kitty cat into their hands.

posted: 04/28/2023

I was sad to find out that Mountain View Animal Clinic is more focused on money than on the well-being of its patients. I always took my two cats to the clinic and they were usually okay, nothing great, but okay. Last month (02/09/23) my cat was treated for a lower urinary tract disease, but she didn't get better, so I called again on 03/13 to know what else to do when I was informed that I needed to pay for a total new visit because it was passed the 30 days. However, I was never told that she needed to be seen again within 30 days, or any note on how to move forward. I don't like to write reviews like this, but the careless customer service was upsetting enough to make me do it. I will definitely bring my business somewhere else.

posted: 03/13/2023

I have been taking my dogs and cats here for years for exams and surgeries. I have always had a positive experience. From the front desk people to the vet, they have answered all my questions and have have totally given excellent service.

posted: 08/01/2023