Animal Clinics Of The Woodlands - Cochran's Crossing

I’ve been bringing my various critters to ACoCC since 2001 or so (RIP Wolf & Killer). For the most part, I’ve had very positive experiences. Today, not so much. Took my baby 🐶 Lucky in for a rabies shot. The tech, Alissa (Elisa? Alyssa?), stated because he was a few days late, it would have to be the 1y versus the 3y vaccine. Fine, but I wanted to know which vaccination date that was dating from, as he’d had overlapping vaccines when I first got him as a stray. So I asked Alissa/Elisa/Alyssa, “is that based on the date of your vaccine or…” She responded yes. I stated, in these exact words, “Please allow me to finish my question.” I tried again, and she cut me off again. Again, in these exact words, “Please allow me to finish my question.” At this point she stated, with tone and attitude: “I’ll get someone ELSE to come talk to you.” As if her refusal to let me complete a single question without interrupting me was somehow a failing on my part. The next tech, Allie, was great. Like Alissa, she jumped in with an affirmative answer before I was midway through my single question, but when I said “please allow me to finish my question,” she actually did. She let me finish my question, and she listened. When I got Lucky as a stray about a year ago, I’d taken him to two different vets, and thought he may have had overlapping shots, so my question was “Is that based on your (ACoCC’s) vaccination date, or on Pine Forest’s (another vet), or (yet another vet)?” I’d sent the other vets’ records (months ago, May 2025, I think). Allie heard and understood my question, which sought to confirm whether the date used was ACoCC’s, or that of one of the other two vets. She went and checked the records and came back and gave me an informed answer. That didn’t need to be hard, and it didn’t need to be condescending and insulting (as Alissa/Elisa/Alysa made it). One of the most important qualities vet customers (any customer of any good or service) needs is to be heard, listened to. That Alissa/Alyssa/Elisa felt so comfortable refusing to allow me to ask ONE complete question without interruption, then flouncing out, is something that ought to be looked into. S. Perry, 12.19.25

posted: 12/19/2025

Dr. Giordano & her team do not compare to any vets I’ve ever been to! They have saved my dog, but also take care of him regularly when he gets ear infections, etc. and then they’re also great with my easy dog that never has any problems! I also love Doreen at the front desk of Cochrane Crossing location. She’s the best.

posted: 08/07/2025

We’ve been taking our 4 dogs to Animal Clinics of The Woodlands for many years. They are all wonderful doctors and have a remarkable staff. They manage to fit us in quickly every single time we call with an ear infection or whatever issues we may be having on any given day. They are all so kind and make us feel like they love our dogs as much as we do.

posted: 01/20/2025

We’ve been bringing our dog to Dr. Brannon and her team for the past two years since we moved to The Woodlands, and thanks to their exceptional care, we have a healthy, happy dog. As he got older, his condition became more complex, but Dr. Brannon’s expertise and thoughtful recommendations have made all the difference. Every time we visit, the staff is genuinely excited to see him, creating a warm, family-friendly atmosphere. We are so grateful to Dr. Brannon and her team for their ongoing care!

posted: 01/23/2025

Absolutely the very best! My pets have been seeing Dr. Blair for many years, and they have always provided the best veterinary care. I called for an emergency appointment on Dec. 23, 2024. I was there in 30 minutes, and my senior dog was taken care of immediately. X-rays were taken and options were given for her care. A huge relief during the busy holiday season. I have been to all three of their locations, have used others vets there if Dr. Blair was not available, and from the front staff, the vet techs, and all veterinarians, I have always, always been pleased with their service.

posted: 12/24/2024