Banfield Pet Hospital

Mazuba Mulenga

It was hard to get our dog euthanized but they made the process less painful. A few weeks later we received a card and our dog’s paw print in it which melted our hearts. Thank you, Banfield Team.

Mar 1, 2024

Dai Shi

Never come back , if I can do 0 start. Don’t waste your money here. I called before I came, asking the price for rabies vaccine and heart worm. The lady told me about $90, I came today and told them only those two things the lady told me $166 6 months heart worm and $28 rabies. So I said no just the rabies vaccine that is it . She still try to test more vaccines. Anyway after the rabies shot she told me my total is $100.46 I asked why? She said u have office visit for $67.95. No one told me anything about it, I don’t care how much the office visit fee,but you can’t lie to your customers. She took my pets go inside 5 mins give her a shot and told me you have offices visit ? Are you kidding me. And personally never believed pets insurance plan with them too. Never works still need pay whatever u have to pay.

Mar 1, 2024

James Hartnett

My dog was actually showing fear of getting in my truck after two visits to this site. Moving to Plano has been a great experience with the exception of dealing with either of the two locations here. The one on Park would not return my calls to schedule an appointment so I drive to the one on 75 and this happens….. Day 1 visit to get new home established and make wellness appointment with included with the program I’m on. No issues, in fact I was relieved- Until- i call to make follow up dental appointment and they tell me I need to wait 2-3 months. I ask why, I get out on hold 3 separate times for about 6-8 minutes only for the person to get back on the phone and literally repeat the same thing like a robot. Finally after nearly 30 minutes they agree to let me bring him in the following day at 7:15am Around 3pm after hearing nothing from them, I call them to get an update. Long story short he’s gonna have to be rescheduled. So he’s been in a crate all day with no food or water (because he drank water like I’ve never seen before) He pooped in the crate - obviously because no one was attentive to him and they barely cleaned the poop off of him and he stinks when getting in the car. So this morning I’m taking him to get cleaned and guess what- he doesn’t want to get into my truck- he’s shaking and visibly nervous. A 90 lb Catahoula not a 5 lb chihuahua - He doesn’t get scared to go places. I’m so frustrated with Banfield right now that I want to cancel my membership that I’ve had for almost 4 years. Nearly $4K worth of payments to have my dog who is a family member to us treated this way. It is absolutely unacceptable.

Aug 5, 2023

Dongxiao Liu

Thanks to Dr. Mir. He and his team are very experienced treating my dog's complex situations. He loves animals and care about their owners. highly recommended!

Feb 5, 2024

Eric Frick

Friendly and helpful staff. Would strongly reccomend them over private vets - they do a really good job of onjectively explaining all the options and also trying to save you money by avoiding unnecessary treatments. I assume that's because the vets are salaried by Banfield and don't make commission like private vets.

Oct 27, 2023