Thrive Pet Healthcare - McKinney

Assal Meshkinian

This place is an absolute joke. The MEDICAL DIRECTOR Dr Carrie initially missed a wound in my cats mouth… and misdiagnosed with a virus that there was no way he could get….. once I asked for a second opinion she had it out for me……. The office mixed up my appointment and refused to see one of them bc I missed the first appointment. Finally after all of that was over and done with it was one of my pets neutering……. I had spoken to the office that previously my breeders cats have died from an allergic reaction to ketamine… the initial dr who was scheduled to do the surgery Dr Ravi refused bc “he felt uncomfortable” and they changed my surgery date to a week before with the medical director. I had no idea until I called them. When I saw Dr Carrie she was extremely rude and dismissive, she basically told me to either comply with the meds or “shop elsewhere no hard feelings” I was absolutely shocked I have never heard a medical professional act that way. 0 reassurance….. no empathy about my concerns. When I asked a the questions necessary like what reversal meds they had on hand she answered and I asked what availability she had she said she’s going to look and walked away. The tech came in 30 minutes later and said what I was waiting on…. When I told her the doc she looked shocked and said oh okay let me see.. Dr Carrie came back with that’s 1.5 months in advance. And if I wanted sooner that I had to drive 2 hrs to the other side of Fort Worth. They have staff rotating in and out of the clinic all the time and I can see why. EXTREMELY disappointed in the care, and shocked on the lack of professionalism and empathy. Do better.

Dec 13, 2024

William Clark

The front office is exceptionally kind, they were very accommodating! The vet and technicians took great care of my two cats as well. We were in and out, but still received extremely thorough care. This is a great vet!

Oct 25, 2024

Lucy Rodriguez

Sadly we had to put our beloved 16 1/2 year old sweet boy “Bruno” down due to kidney failure and other complications. We miss him so much but find comfort he is no longer suffering. The staff at Thrive made the process a little easier even though it was the hardest decision we have ever experienced. Definitely recommend them to anyone looking for a family oriented facility. They made us feel very comforted.

Oct 1, 2024

Tiffany Waldren

Thank you for taking good care of my baby. Your tests gave me the closure I needed to say goodbye to my best friend as his pain grew worse. I recommend this practice.

Jul 23, 2024

Courtney Pitzer

We brought our cat in and were able to get great care however, we were given a break down of the price in the exam room but when we got to the register it was about $100 more than what was on the break down we received in the exam room. The doctor had told us he was good to go then came back and said he was going to give him some fluids before we left because he was a little dehydrated. He never said there was a charge for the fluids. His labs came back and he has diabetes. We now have to get insulin and other items and we cannot get in contact with the vet because they are not open on the weekend. We were told Friday evening to do some research to find the cheapest option and let them know so they can send the prescription to the pharmacy. He needed to start the insulin right away since he is a senior cat. These two things are my only complaints. The staff and vets are extremely nice and caring!

Jul 20, 2024