Animal Emergency Center of Killeen

Andrew D

At around 830pm our munchkin cat Linda sustained an injury that aggravating a tumor in our beloved cats mouth causing her tumor to begin bleeding. After a short phone conversation with a very polite receptionist we were told to come in to have her evaluated. After virtually no wait, the technician began her initial evaluation and escorted Linda back to see the Doctor. The Doctor came back with Linda and after discussing every possible option with us patiently and in the kindest possible way she left our family with our cat to discuss our options with no expectation of timelines. Unfortunately, we came to the conclusion to the prevent further suffering for Linda we would have to send her over the rainbow bridge. After we informed the doctor of our intentions, she gently explained how the procedure would go and what we should expect. After giving us as much time as we needed with our beloved friend of ten years as we needed, the doctor humanely ended Linda’s suffering. The kindness, patience, and compassion of the entire staff from the moment they took our phone call to the moment we collected Linda’s remains was perfect, and made one of the hardest days of our lives a little easier. I would recommend this establishment to anyone whose pets are in need. Thank you all for your kindness. We will not forget it.

Aug 16, 2023

Coleen Atkinson

Very kind and caring. They were so busy But they still showed how much they care for our pets too. Very professional. They helped me say good bye to my Mr. Chloe. I will forever be grateful too the staff.

Jun 25, 2023

Annette Wade

We made a couple trips in the last few months for our English Bulldog Lucas. We got him at 7 weeks old and he was 9 and 4 months when we had to let him go. It was the most difficult decision I think we’ve had to make to date. Dr. Nicholson was great both times we were there (3 months apart). She remembered Lucas and she remembered us. She tried everything she could for a geriatric English Bulldog this visit, but she took the best care of him both times. The front desk staff and the vet techs were also amazing. I wish I could remember your names. Y’all know who you are and we appreciate your kindness so much! They were extremely caring and didn’t rush us and were sympathetic to our needs. Our beautiful boy left us on a Wednesday morning and we brought his ashes home on Saturday. Considering how terrible it was to let him go, I couldn’t be happier and more thankful for the people who helped us through it. Their patience and caring made it an easier experience. We received a condolence card in the mail today and while it made us cry, we appreciate the love and effort. Thank you all for your kindness. Also, Cherished Memories deserves the highest of praise. Everything was beautifully done. We got our daughter a chain and she wears the other half of the charm that is with Lucas. Thank you all. Love, The Wade Family

Feb 24, 2023

Krishonda Craft

Saturday March 11th I had to make the difficult decision to euthanize my precious chiweenie Faith, who I have had for the past 11 years due to kidney failure. This was very hard for me, but I will have to say this clinic made it a little bit easier to cope with the devastation I was feeling that day. I had her cremated and picked up her ashes today, and to my surprise they gave me a beautiful urn with Faith's name on it, a candle, and a nice card. There were other little gifts and messages offering their sympathy. I would recommend this emergency clinic to anyone that has a very sick animal, everything they did was done with compassion. Thank you to all of the great people that helped me get through such a hard day in my life. And thank you to all of you that treated Faith with so much kindness I will always be 🙏 grateful.

Mar 16, 2023

macie perkins

All of the staff were knowledgeable and caring. When we had to put down our baby they were so supportive and compassionate. Everyone from the front desk to the doctors was so nice and sympathetic.

Aug 7, 2023