Hartland Cat Hospital

Dr. Hartland is certainly knowledgeable and experienced and our cats were treated like kings. My wife and I on the other hand were not. The whole experience was excruciating for us. The staff, including the Doctor are very impersonal with the owners it seems as we were made to wait in the lobby the entire time. Upon concluding the exam she couldn’t even meet us in the lobby but rather instructed us to call the desk to speak with her on the phone, even though she frequently came out to the lobby for other reasons. Super weird. We are not used to this kind of operation and it had my wife in a panic. They also have an outdated payment system and had issues accepting our card. There’s a tech there who kept talking over us and when I asked I asked about payment plans she literally said “I’d rather you just pay it all”. We finally found a solution and paid the bill. However we will not be returning because they are extremely overpriced. Don’t get me wrong, I understand that you pay for the years of experience but they literal charge %120 more than all the surrounding vet clinics. The whole experience left an awful taste in my mouth, I’d rather taste my cats urine than to go back. It wasn’t all bad, there’s a cat named Bo Bentley to keep you company and he’s a gentleman. I guess if you don’t mind throwing away money and dealing with cold shoulders it’s a great place to go.

posted: 08/13/2024

Lexi has been grooming our cat for a long time now! She’s so sweet, very fast, and does an amazing job- always perfect. We can tell our cat loves her because she’s never nervous and stays calm. Lexi is the best!!!

posted: 06/13/2024

Great compassionate people work here. Cat safe place and vet that are considerate in their fair pricing. I went here with my paralyzed cat for daycare and a uti exam. They kept her safe, happy, clean, and made sure she was well taken care of health wise. If you have a special needs kitty, this place is her safe space while you are away at work. Be aware they are closed Wednesdays.

posted: 05/24/2023

Have taken 3 cats for several years. The best. Simply the best place for feline care. A cat dedicated vet, boarding, and hospital with excellent staff and state of the art equipment not available at the average veterinary clinic. They save lives here and I am very grateful to them. Pretty certain that love of cats is a non negotiable employment requirement for this staff. Prices seem very competitive but your cat gets so much more. Updating my review after 3 more years: They're still the best care you can get. I have lost the 3 I had, but all were in excess of 18 years old, one with a heart defect that should have taken him at 3 years old. I know I had him an extra 5 years thanks to them. My new fellow is a huge handful to deal with, and they manage him just fine. They love CATS here... people will be dealt with graciously, but the CATS are the center of their attention.

posted: 04/22/2023

There are not enough amazing things to say about this vet clinic. The staff here is incredibly endearing and they care about your baby like they're your own. They are compassionate, warm, and sincere in their practice. Dr. Hartland is INCREDIBLE. I have never met a more passionate and kind veterinarian. Even over the phone, she is detailed, concerned, and makes sure you understand what is going on. If you have a cat, TAKE THEM HERE! I have been to several vets and this team is just wonderful. They're amazing people. Thank you Hartland Staff for caring for my baby until his fight ended.

posted: 04/07/2023