CityVet | Oak Lawn Veterinary Clinic & Urgent Care

My experience at CityVet was mixed. The staff was polite, but I left concerned about the level of care and follow-up. My dog was diagnosed with severe hip dysplasia and was clearly in pain. It has now been a week, and I still have not received confirmation that the promised specialist referral was sent. In a situation like this, timely communication is very important. Also, I specifically requested a blood test because I was worried about my dog’s health. I was told bloodwork is only recommended for dogs 5 years and older. This was very surprising to me. Blood tests can be useful at any age when there are symptoms or when an owner is concerned. In a stressful situation, especially when a pet’s condition suddenly changes, I would expect the clinic to at least offer the option or explain it more thoroughly instead of dismissing it. Then, I asked more than once (including previous visits) for a proper ear examination with swabs. The examination felt very brief and appeared to be only a quick visual look from the outside, and I was told everything was fine. However, my dog continues to scratch the same ear, so I do not believe this was a complete ear evaluation. I expected an ear cytology/swab to rule out infection or yeast rather than a quick check. Additionally, the visit fee alone was $79, not including other treatments and charges. For that cost, I would expect a more thorough diagnostic approach and more attention to ongoing symptoms. I also want to mention something uncomfortable during visits. Each time my dog urinates or defecates in the clinic, staff immediately point it out. This is a veterinary clinic, not a spa. Animals are stressed and this happens. I have no problem cleaning after my dog if needed, but it should be handled professionally and without making the owner feel awkward. Considering the cost of services, basic cleaning procedures should already be part of clinic operations. I appreciate the kindness of the staff, but I believe communication, diagnostic thoroughness, and client experience need improvement.

posted: 02/12/2026

I recently had to say goodbye to my cat of 16 years. This was the first time in my adult life I’ve had to euthanize a pet. I don’t know what I expected, but CityVet handled it with a level of care and dignity that made an otherwise horrible experience easier. I will forever be grateful to the CityVet folks. From the front desk person to the doctor, my pet and I were well taken care of.

posted: 09/01/2025

At first blush, I thought service was fine. But then had to take my dog back to vet the next day. Found out city vet charged me for test they had no results for. Asked for $130 refund on my $1000+ bill for test they could not find results for, that my regular vet performed again, and City Vet manager Christine told me to pound sand. They charge you extra 30% for weekend visits, then fail to do what they say, and manager tells you to go away even though you are a repeat customer ( we spent $1500 on another dog requiring weekend attention). Bottom line is customer service (Christine) is terrible.

posted: 02/12/2026

I've seen both Dr. McLaughlin and Dr. Tittle for urgent puppy visits and they have been phenomenal in caring for my puppy! The front office staff are kind, helpful, and efficient. If you are looking for a general vet or need an urgent visit I would highly recommend City Vet Oaklawn!

posted: 01/27/2026

Such a kind and caring veterinarian! She treated my dog with so much patience and love, and made both of us feel completely comfortable. It’s clear that she truly cares about animals and her clients. The service was professional, gentle, and honest. I really appreciate her help and highly recommend her to anyone looking for a great vet! 🐾

posted: 10/04/2025