Veterinary Small Animal Hospital (VSAH)

Stephanie Bartenope

I really really wanted to be able to give a better review for my experience, but I hope maybe it helps others or maybe influences change. I had a stray cat end up in my yard injured and my vet was closed but recommend A&M on the voicemail. I called and told them my situation with the cat and was told they had a Good Samaritan program that could possibly help. I told them I would be willing to take the cat back and release it on my property. A wonderful girl, Liz, told me I could either sign over my rights or I could wait for them to check the cat and then decide if I wanted to pay and take the cat. I thought this is great. I get to A&M with the injured stray and the 2 at the front desk told me Liz was wrong and I would not be able to know anything about the cat if I sign the rights away and I would not be able to wait and see what was wrong. If I wanted to know anything I had to pay $250 for walking in the door for “emergency fee”. I was shocked at this. I was willing to pay for the cat and take it back and release him, but I wanted to know what was wrong. They essentially said, “pay $250 and then we will let you know. Otherwise sign away your right and we determine the future of the cat which if he doesn’t qualify for the program he will be put down, if he does we send him to a shelter, but you can’t have him back”. IDK, I could be completely wrong thinking this was insane, but I really thought more from A&M than this type of treatment and lack of options. I was trying to help an injured animal and potentially take all financial responsibility, but you not willing to tell me anything about the injuries without agreeing to take full responsibility is awful. It’s like you all care more about money than helping animals and people who are trying to be good humans. Long story short….called my vet (Boonville Animal Hospital) told them the story and got him in for $75 emergency appointment and after 5 days of care and treatment, he’s thriving.

Feb 3, 2024

Meredith Hart

I had to bring my dog Dino here when he was sick and having some trouble breathing. The staff was super supportive and tried to give me updates whenever they could. They helped to diagnose the issue and made sure to walk me through all the treatment options in order to give Dino the best care possible. We weren’t sure if he would make it through the night, so I can honestly say that Dino would not be here today without their fast action and kindness throughout his stay! Thank you to the amazing vets, students, and technicians! P.S. I’ve included an updated pic just to show how well he’s been doing since then :)

Sep 19, 2023

Dwayne Kittrell

They were the last resort for our Maddie. She had to have her spleen removed and we were referred by our vet. This is a remarkable place with remarkable people producing remarkable results. Thank you to all of the doctors and support staff.

Jan 16, 2024

Mr French

This is where you go when you live locally or.you vet is out of ideas to treat your animal. Pricing is competitive, but access to the latest technology and treatment protocols makes this a powerful option. The facility is cutting edge, and most treatments are instantly available as needed. Staff and students are exactly what you need with a sick animal, knowledgeable, compassionate, and genuinely interested in a positive outcome. It's worth seriously considering.

Dec 10, 2023

JoAnne Harwell

Firehouse RR took care of my Turbo and made the referral to A & M Vet clinic for his chronic cough that they diagnosed him with collapsing Trachea. After all the expensive tests including labs, Ultrasounds, X rays etc they took him off his heart medications and placed him on steroids and eventually an inhaler. Cough continued to be a problem, that they said was coming from his collapsing trachea that Firehouse had already given us. Turbo progressively got worse off the heart meds . A vet in temple placed him back on his heart meds, got better for awhile but continued with the cough. Months later when the cough was progressive I took him back to his Vet in RR. TAMU and Temple Vet both totally missed a mass that was there even though tests were performed including Ultrasound. Turbo was being treated for Collapsing Trachea, with persistent cough at both vets , Turbo got worse which led me back to Firehouse Vet in RR ... ..Firehouse RR did Turbo's final surgery whereby he had the benign mass removed that was in his spleen. Turbo 's cough was worse since surgery, recorded videos were sent, various days, and he had gone to Firehouse Vet that day, and received an antibiotic injection, and readjusted medications. Turbo had progressively become worse throughout the day, unable to walk, and full of fluid that he subsequently drowned in, passed away. I felt like something could have been done more than to send him home in that shape. Very disappointed in both all three of these vets needless to say. Im pretty sure it was the heart all along. Be careful with your pets , folks . Hope this message helps someone else.

Oct 24, 2023