Banfield Pet Hospital

3.9 (70 reviews)
12812 Shops Pkwy Ste 400, Bee Cave, TX 78738, USA

Hours

Monday 8:00 AM – 5:00 PM Tuesday 7:30 AM – 5:00 PM Wednesday 7:30 AM – 5:00 PM Thursday 7:30 AM – 5:00 PM Friday 7:30 AM – 5:00 PM Saturday 8:00 AM – 5:00 PM Sunday Closed

How to Save on Veterinary Costs at Banfield Pet Hospital

Preventive care

Routine wellness exams can help identify health issues early, often before they become more serious or expensive to treat. Regular checkups are one of the most effective ways to manage long term veterinary costs.

Compare prescription pricing

Some pet medications prescribed at veterinary clinics may also be available through local or online pharmacies. It can be helpful to compare pricing when appropriate to reduce ongoing medication costs.

Consider pet insurance

Pet insurance may help cover a portion of eligible veterinary expenses depending on the plan, including accidents, illnesses, and in some cases preventive care. Coverage details, reimbursement levels, and deductibles vary by provider.

Why Pet Insurance Information Appears on This Page

Looking for information about Banfield Pet Hospital? This page also includes pet insurance resources to help pet parents understand how to prepare for unexpected veterinary expenses.

Veterinary care costs can vary widely depending on the type of visit, treatment, or emergency. Many pet parents explore pet insurance before they need it so they are better prepared when unexpected situations arise.

How to Choose a Pet Insurance Provider

Pet Insurance Review helps pet parents compare insurance providers using verified customer reviews and real-world experiences. Our tools make it easier to evaluate providers based on claims experience, service quality, and overall satisfaction.

We have collected more than 220,000 reviews from pet parents, creating one of the largest independent databases of pet insurance feedback available.

How rankings are determined

Unexpected veterinary expenses can happen at any clinic. The providers below are ranked using verified reviews submitted by real pet parents through Pet Insurance Review. Results reflect overall satisfaction, claims experience, and value based on real world feedback. Rankings are updated regularly as new reviews are submitted.

Top Pet Insurance Providers of 2026
Rating Provider Total Review
4.8 Adoro 19
4.5 AKC 1,801
4.4 ASPCA 12,226
4.9 Embrace 19,970
4.9 Fetch 5,900
4.1 Figo 2,868
4.4 Hartville 183
4.9 Healthy Paws 11,365
4.8 Lemonade 833
4.6 ManyPets 2,416
4.7 MetLife 11,195
4.8 Nationwide 25,683
3.9 Pet Assure 15
4.3 PetPartners 121
4.9 Pets Best 15,326
4.8 Prudent Pet 2,864
4.7 Pumpkin 3,533
4.6 Spot 11,560
4.9 Trupanion 55,033

Compare Pet Insurance Plans

You can compare coverage options from multiple providers to find a plan that fits your budget and your pet’s healthcare needs.


Getting to Know Your Veterinarian

Choosing a veterinarian is an important decision for pet parents. A strong vet relationship is built on trust, communication, and understanding your pet’s individual needs.

Experience

Ask whether the clinic has experience treating your specific type of pet, since care can vary between dogs, cats, and pocket pets.

Emergency Care Procedures

It’s helpful to understand how the clinic handles after-hours emergencies, including whether they provide emergency services or refer to nearby emergency hospitals.

Communication Preferences

Ask how the clinic communicates with pet parents, including updates, test results, and follow up questions.

Breed Specific Health Considerations

Some breeds may be more prone to certain health conditions. Early awareness can help with prevention and early treatment.

Facility Tour

If available, touring the clinic can help you and your pet feel more comfortable before the first visit.


Final Note

Pet care decisions often involve both medical and financial considerations. Having access to trusted veterinary information alongside pet insurance comparisons can help pet parents feel more confident when planning for their pet’s health and wellbeing.

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Reviews from Google

3.9

70 reviews

I have used Banfield in the past in other cities and received acceptable results, but after my last experience I will never use them again. I brought my dog in to have a specific procedure performed. The first visit was an examination to ensure the procedure was viable and that went fine, however when the day came to have the procedure performed I got a call from the vet (different from who performed the initial exam) an hour after I dropped her off saying she was not willing to perform the procedure. When I came to pick up my dog they tried to charge me for an office visit when the "visit" consisted of nothing more than the vet on duty declining to perform the scheduled procedure. All along the way in every conversation with every employee I had to decline to sign up for their subscription service at least once. I've learned those subscription services are the only thing this corporation cares about and everything they do is one way or another designed to funnel you into one of them. From now on I'm only going to use independent vets that don't have those plans to push on me.

Jun 4, 2024

Location at Petsmart doesn't appear to be fully staffed. Came in at noon 7/3/24 to pickup medication I called about the previous day, but saw a note in the back saying they were closed at 11am because there was no veterinarian. No warning or notice given. Petsmart employee said they do that frequently.

Jul 3, 2024

Literally the worst customer service. They will continue to take on new customers, even though they can't handle what they have. You get alerts for exams that aren't due, and their web portal does not provide up to date information on your pets. They've said they're working on it for over a year now.

May 3, 2024

I cannot describe how bad my experience was here. To start, I took my 3 year old pit bull/ lab mix who weights 47 pounds. They called me and told me she was overweight and needed to lose 12 pounds. That’s 25% her body weight. When I asked what they took into account they said BREED DIDN'T MATTER and you should be able to barely touch her and feel her ribs. So you should feel an english bull dogs ribs? I will attach a picture so you can see if my dog is “12 pounds overweight”. When I questioned banfield they proceeded to tell me “it was just a suggestion and if I wanted my dog to live longer I would follow the recommended diet”. Well, since then I have taken my dog to Terrell vet clinic in lakeway and the vet told me my dog was ideal weight and they were horrified that any vet would suggest she lose 12 pounds. The second instance was I received a email 3 months after my dog got vaccinated saying they had been exposed and “weren’t refrigerated properly” so she had to come back and get all the vaccines AGAIN. Never in my life has this happened and I’m so glad I have left this clinic.

Jan 17, 2023

I called and they are very accommidating and getting my dog in to get his vaccinations! Very nice , friendly and personalble.

Jun 28, 2024