Highland's Pet Medical Clinic

I have trusted Highland's Pet Medical Clinic for over 20 years with my cats and dogs. They are an Austin original on the edge of Enfield. The vet techs are especially kind and thoughtful. Dr. Pankonien is incredible and knowledgeable. Most of my appointments are with the techs for nail trims or the occasional allergy shot for my dog. The online portal is quick to make an appointment - and I really never have to wait. For the first time ever, I let her put my dog, Baby, under for a teeth cleaning. Wow! I got back pages of data on every tooth and what she found, what she did, and even full color photos of before and after! Her teeth are whiter than mine! She found some bone loss issues but did not remove any teeth at this time. I love that she is conservative in her approach. Baby had a little tiny growth on her eyelid, and we decided to remove it and have it tested. She told me how she improvised with special tools on the fly to get under the eyelid safely in order to cut it out on top safely. The stitches are tiny and have healed well. She also saw a bit of skin under her eyelid that looked suspicious so she scraped it off to be safe. I feel like my precious dog was in such great hands the whole time. I received an email when I got home of everything they did and advice moving forward on her care, as well as a goodie bag of samples to try and a doggy toothbrush and toothpaste to try. The prices are fair. I never feel I am taken advantage of. When I returned a few weeks later to remove the stitches from her eye - the lab results from the biopsy had returned and it was a low level of cancer! Luckily, my wonderful vet had removed a clean area all around it, and my dog is safe. I am so grateful. I trust them and I will continue to take my pets there.

posted: 11/11/2025

I have to give credit, where credit is due. I just recently went for the first time with my cat Daisy, who actually my daughter highly recommended them. Daisy is not doing well due to her age. (16) When I first called, the receptionist was very pleasant and I was able to get a same day appointment. I was greeted with the veterinarian assistant Zach, who I found to be very nice, pleasant, and very thorough with all his questions and the assistance that he gave to Daisy and I. He had a beautiful warm bed side manner. He was very quick and efficient with everything that I needed! I found the veterinarian Nicole to be far the best! She took her time, and explained everything to me and all my options. The love and care she gave Daisy and I was was very heartfelt. I thought I was going to have to have Daisy euthanized but Nicole gave me other options that may help and so far with her treatment that she prescribed is working very well and Daisy is up and walking again, eating and feeling a lot better. I am not sure of the time frame that I will have with Daisy, but Nicole gave me extended time with her and I will also treasure those days. I am thankful so far that Daisy is having a much better happy ending on her last chapter and so am I. I highly recommend Highlands Pet Medical Clinic and 5 Star to all!! Thank you for the love you give to animals, God Bless!

posted: 11/13/2025

We’ve been bringing our pets to Highlands Pet Medical for the past 2–3 years, and I can confidently say this is the best veterinary team we’ve ever worked with. What started with just one dog has now grown into a full fur family of three—and Highlands has been there for us every step of the way. With dogs in completely different life stages—our oldest is 11, our youngest just 1—it’s been such a relief having a vet team that understands and tailors their care to each of their individual needs. Whether it’s senior wellness support, routine care for our middle pup, or puppy visits and vaccinations, they’ve handled everything with professionalism, compassion, and true attention to detail. We’re incredibly grateful for their ongoing guidance, gentle approach, and how they always treat our dogs like family. Highly recommend Highlands Pet Medical to anyone looking for thoughtful, reliable, and personalized veterinary care. They’ve earned our trust for the long haul! 🐾

posted: 07/28/2025

We’ve really enjoyed working with Highland's Pet Medical Clinic. Dr. Pankonien, Zack and the rest of the team are friendly, responsive, and genuinely dedicated to helping pets feel their best. Anytime we team up on at-home visits, everything flows smoothly, and you can tell how much trust their clients have in them. They make our job easier, and together we’re able to give families a convenient, stress-free option for care. We’re lucky to partner with a team that brings this level of commitment and kindness to their community.

posted: 11/25/2025

We’ve been coming to Highland’s since 2012 and Jan has always been there and super friendly. He’s taken good care of both of our beagles from puppy to adulthood and is part of the reason we still visit Highland’s. A lot has changed over the years, but Jan’s friendliness and the rest of the team’s professionalism has persisted.

posted: 01/11/2026